Job Description

Are you an experienced security officer who is looking for flexible hours in Kent and would like the opportunity to apply your skills and experience within the team at Ward?

…Apply now!

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.

The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.

Role: Contract Support Officer

Shift Pattern: Days, Nights and Weekends (full flexibility required)

Location: Kent

Role Requirements: Door Supervisor SIA licence and UK Driving licence

What benefits we offer via our ReWard membership:

• Discounted gym membership
• Retail vouchers
• Restaurant and Supermarket vouchers
• Cinema tickets
• 24/7 free Employee Assistance programme

Other benefits include:

• SIA Licensing savings scheme
• Cycle to work salary sacrifice scheme
• Pension and Life Assurance benefits

Main Duties:

• To provide the security measures necessary for the safeguarding of the property and people within the premises
• Cover reception duties if/when required (Front of House experience is desired)
• To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client's business.
• To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
• To detect, where possible, those responsible for losses or malicious damage to the client's property.
• To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client's personnel or visitors whom the client management can verify.
• To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
• To provide a robust and efficient emergency response system to any emergency within the premises/building.
• To offer advice / assistance staff and visitors
• Protect the premises, property and personnel from theft, damage and violence
• Patrol the site and buildings to prevent fire, flood, theft and damage
• To deter unauthorised activity
• Search premises and people as instructed
• Provide access to cleaners and maintenance staff as instructed
• Provide first aid response
• Provide staff to assist, as directed, in support of programmes, corporate events and functions
• Checking and validating all staff, visitors and contractors passes
• Issue and log keys; ensure their security and safe return after use
• Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
• Maintaining a log of occurrences
• Production of incident reports
• Direct and assist visitors
• Locking and unlocking of offices as necessary
• Checking of firefighting equipment
• Monitoring and overseeing the effective performance of security equipment
• Comply with and operate site security instructions and policies
• Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

Must Haves:

• Valid SIA licence
• Valid CCTV licence (desired, not essential)
• UK Drivers licence (preferable)
• Proven work experience as a Security Officer (minimum 1 year)
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate- Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Who We Are:

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.

With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”

Why Work for Us?

At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.

Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.