Job Description

About the role
In this role, you will support the delivery of the City’s waste services, including kerbside waste, recycling, green waste, hard waste, mattress collections and medical waste disposal. You will work closely with residents, contractors and stakeholders to provide high-quality customer service, respond to enquiries, resolve issues and complaints, and help ensure services are delivered efficiently and effectively across the community.

Work type: Permanent Full-time
Classification: Band 5 $83,436 pa plus super

Key responsibilities include:

• Deliver a range of day-to-day contract support activities accurately and effectively within agreed timelines.
• Provide business support as required to the Waste Services Department, including responding to queries regarding service arrangements, costings and escalated requests and complaints.
• Deliver accurate and timely collection, creation and maintenance of service records, data and reporting.
• Ensure the consistent and efficient application of established policies, procedures and systems within areas of responsibility.
• Support the management of consumable stocks under contracts including stickers, collateral, bin parts and mobile garbage bins.
• Provide support with the bin inspection and audit program including issuing notices to residents and maintaining related records.
• Develop positive relationships with other staff, customers and effectively collaborate with various subject matter experts across the City.
• Identify, implement and maintain system improvements to ensure workflow efficiencies and strong communication between customers, contractors and Council officers.
• Maintain accurate records of customer requests, complaints and resolutions to support service reviews, reporting and contract management activities.

About you
To be successful in this role, you will have relevant qualification in administration, customer service or similar field(s) and/or relevant experience in the field in a comparable organisation, along with the following:

• Demonstrated skills in customer service and contract support.
• Proficient computer literacy and experience with Customer Relationship Management tools used in a fast-paced setting.
• People skills to support, influence, and collaborate with relevant stakeholders.
• Well-developed communication- written and verbal skills.
• Some stakeholder management skills or ability to work effectively with diverse stakeholders to achieve task outcomes.
• Ability to identify and manage unreasonable customer behaviour.
• Current Victorian Driver’s licence.
• Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities  
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our  Child Safe Standards Management Policy 

Diversity and Inclusion 
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience. 

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the link to view more information about this position.

Enquiries: Terry Pendergast | Waste Contract Support Supervisor | TPendergast@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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