Create positive change. Be a champion of Ecological Transformation.
Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.
The Contract Support & Customer Experience Manager plays a central role in supporting the smooth delivery of waste collection and resource recovery services to our high profile client.
Leading the Brisbane Collections administration team, this role is responsible for the day-to-day administration of contract documentation, client correspondence, and service performance reporting.
The post holder acts as a key point of contact for high profile client representatives, internal departments, and subcontractors, ensuring all contractual obligations are met, records are accurately maintained, and client enquiries are handled professionally and efficiently.
The opportunity to work closely with internal & external stakeholders to shape service delivery outcomes
Career growth and development within one of the world's leading environmental services organisations
A collaborative, values-driven team environment where your contribution truly matters
Contract Management
Manage and maintain accurate records, documentation, and correspondence in line with client requirements and company policies
Oversee contract amendments, renewals, and reporting
Monitor compliance, KPIs, and deadlines to ensure all obligations are on time
Prepare and submit performance reports
Lead the development and continuous improvement of administration procedures
Customer Service
Act as the primary point of contact for client enquiries relating to contract terms, service delivery, and performance.
Build and maintain strong working relationships with client representatives.
Coordinate with various departments (operations, finance, fleet, sub-contractors and HR)
Champion a customer-first approach across all contract administration activities
Team Leadership & Support
Team Leadership & Support
Recruitment and onboarding of new team members as required
Process improvements to enhance operational efficiency
Demonstrable experience in contract administration (preferably within waste management or municipal services)
Experience in supervisory or leadership team management
Proficient in Google Suite, Microsoft Office and contract management software
Excellent organisational, communication and stakeholder management skills
Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
Generous paid parental leave and paid volunteer days
Flexible and hybrid working arrangements
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Car allowances, novated leasing, and vehicle discounts
Bonus and referral programs, plus employee share plan
Ongoing professional development and clear career pathways
Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.
Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.
Veolia Australia and New Zealand is a leading provider of environmental solutions across water and wastewater services, industrial cleaning, waste management and resource recovery and energy services.
Veolia employs over 7,000 people across 150+ locations within Australia and New Zealand, working with heavy industry, retail and commercial businesses, governments and communities to deliver innovation and sustainable solutions that are needed today, with the vision for tomorrow. Veolia's divisions also hold certification across Safety AS/NZ 4801, Environment ISO 14001 and Quality 9001.
