About Epta
Join the Epta Ringwood Aftersales Team as a Contract Support member and play a key role in supporting Ringwood Aftersales as a team. You will thrive in a collaborative, fast paced environment working alongside like-minded colleagues in a team that value ideas and supports others.
This exciting Temporary 12 month role is based in our Ringwood office and offers hybrid working (3 days office / 2 days remote) upon completion of training period. Weekly hours are 37.5 which are flexible between 07:00 & 17:30.
Your Contribution (Job description)
In this role you will liase with the Budapest Service Desk, Engineers, Regional and Account Managers to help provide a high level of service to our customers.
Responsibilities
To provide support to our customers and supporting Account Managers
Updating of both internal & customers system with ETA’s of attendance and return visits.
Updating of trackers and live excel spreadsheets
To provide daily reports on customer job status’ for internal and external distribution
To efficiently deal with customer and contractor queries
To support the service desk where required
Your Journey (qualifications & skills)
The ideal candidate will have a proactive approach, adaptability, and a passion for customer service and quality management. Good time management and communication abilities are required. Additionally, you should bring:
Good organisational skills
High level of IT skills in MS Office
Good understanding of SAP knowledge
Accuracy and attention to detail
Experience of data inputting
Ability to work under pressure
Don’t let a few unmet requirements chill your enthusiasm! If you’re excited about the role and believe you have the potential to excel, click “Apply” anyway. We love fresh energy and are eager to see what you bring to the table!
Why work for Epta
At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.
Our Story
We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.
With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.
Epta, multinational Group specialised in commercial refrigeration, has made a name for itself in the world thanks to a solid industrial culture, great competitive strength and its international presence in Retail, Ho.Re.Ca and Food&Beverage sectors. The Group, headquartered in Milan, produces and offers a wide range of systems and technologies. It combines the value of experience with innovation thus promoting a sustainable progress. Thanks to the contribution of a team of qualified professionals, Epta works alongside the Client in every phase of the project: from devising attractive spaces and turn-key set ups, to the customisation of refrigeration solutions to after-sales assistance and advice.
The Group has a presence in 80 countries with 5 brands #Costan, #BonnetNévé, #Eurocryor, #Iarp and #KysorWarren and almost 8.000 employees, that are the main driver of Epta’s growth. Pursuing a strategy geared towards the Group’s success is a challenge constantly tackled by Epta. The Group can count on a highly technical and skilled team that works with passion and enthusiasm, thus allowing Epta to reach its ambitious growth targets.
Headquartered in Milan, the company is a unique partner for the realization of structured turnkey projects on a global scale, based on the integration of specific product lines as traditional refrigerating cabinets, positive-temperature vertical and semi-vertical refrigerated counters, negative-temperature vertical and horizontal refrigerated cabinets, Plug-in cases, medium and high capacity refrigeration systems and cold rooms.
