Job Description

Be part of the SMART Team!

We have an exciting opportunity for an enthusiastic Contract Support to join our team based in our Head Office in Aldgate.

About us:

At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.

We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.

Purpose:

We’re looking for a proactive Contract Support professional to play a key role in keeping our operations running smoothly. You’ll be the backbone of our contract delivery by supporting the management team and ensuring our engineers and customers are happy.

Key responsibilities:

• Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports
• Assist in reviewing contract month-end P&L’s with the Chief Financial Officer, Management Accountant, and Business Unit Management Team
• Oversee daily administration tasks for direct sites, including raising work orders, purchase orders, and sales invoices, and ensuring timely delivery of parts and services
• Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required
• Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits
• Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings as needed, and perform additional administrative duties as requested

Education and Training:

• Experience in a similar role
• Higher educational qualifications to A Level/HNC/D/Masters/Bachelor’s degree level would be beneficial

Why SMART?

• Mandatory Leave on your Birthday
• Life-Event Leave
• Life Assurance
• 25 Days annual leave + Bank Holidays
• Three fully paid volunteering days
• Holiday-Buy Scheme
• Career Progression
• Workplace Pension
• Employee Assistance Programme

While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a growing company that invests in its team and supports career development.

Apply today and build a career with us.