Job Description

We are looking for a Contract Supervisor (12 MONTH FTC) to join our key account teamsat Thermatic Technical FM.

As a Thermatic Contract Supervisor you will support the account teams to deliver agreed services to our customers with the upmost standard and efficiency, whilst maintaining and delivering all cost lines. As a Contract Supervisor you will support this purpose by supervising the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams. You are also responsible for the profit and loss of the contract/s.

Thermatic Technical FM provide complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers are supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
  • Private Medical Insurance (no excess)
  • Dental & Optical cash back scheme
  • Employee Assistance Programme
  • Access to virtual GP support
  • Health discounts
  • Access to annual health screening
• Enhanced Family Leave policies
• Free parking
• Company events
• Gym facilities onsite
• Referral bonus
• Employee of the Month awards
• Long Service Awards

Hours & Location of Work:

Main location - Our head office is based in Salford, Manchester. Opportunities to work remotely working are available, however the role requires some office presence is required.

Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.

Required Knowledge, Skills, & Behaviours:

• Previous experience within a similar role within the Facilities Management industry
• Awareness of gross profit, how to impact and improve, and driving efficiencies
• Strong customer service and interpersonal skills
• Strong time-management and prioritisation skills
• An agile approach to work whilst maintaining a process-driven practice
• Demonstrable experience managing people is preferred
• Experience working within a technical FM company or technical experience in air conditioning, commercial gas, and/or electrical would be advantageous

Responsibilities include:

• Effectively supervise the day-to-day operation of the contract(s)
• Respond to questions and requests for information – internally and/or externally
• Manage all administrative tasks on contract, from initial call out to completion and invoicing
• Support preparation of quoted works and follow on visits for controlled handover to TSC
• Review client portal to ensure it is kept up to date with all relevant information
• Ensure previous day’s work is reviewed to assess the status of work and action where appropriate, understand why status is as is and manage/support team where necessary
• Answer all external calls and emails in a timely manner, ensure that the team are actively doing so too
• Confirm delivery of required parts prior to engineer allocation
• Confirm full job details, including hours, materials, access, skill set required, RAMS, permits before handover of jobs to TSC
• Attend client meetings to deliver operational updates when required
• Manage work in progress to ensure jobs are completed and invoices are raised in a timely manner
• Review mitigation report to understand why jobs are not profitable, identifying opportunities and enabling action to be taken to improve
• Ensure compliance and due diligence with all contractual requirements and KPI’s

Our People

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

Guaranteed Interview Commitment – We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.