Job Description

Responsibilities:

• Process customer contracts and orders with support from the Sales team and generate corresponding Sales Order Acknowledgements in Oracle.
• Manage customer returns and related customer documentation, including Failure Authorization Reports (FAR), Return Material Authorizations (RMA), and Return to Customer (RTC) orders.
• Assist with customer-related finance issues and coordinate resolutions across teams.
• Collaborate with the shipping team to ensure timely and accurate order fulfillment.
• Maintain and update customer Billing and Shipping Accounts in Salesforce.
• Ensure compliance with Export Control Certificate and Export Compliance regulations for orders.
• Manage customer portals and contract systems, internal and customer correspondence, and perform other miscellaneous administrative tasks as required.
• Support the Contract and Compliance Manager in the preparation of proposals and contract administration.
• Learn basic contract terms and conditions over time.

• Enterprise Resource Planning Order Management (for Oracle) and Customer Relationship Management (Salesforce) software utilization
• Export Compliance
• Proprietary Information

Education and Experience:

• High School Diploma Required, Bachelor’s Degree strongly preferred.
• In lieu of education, years of related experience may be considered. 
• Relevant experience in contract administration is a plus
• Previous experience in a client facing or customer support role is a plus

Required Skills:

• Strong organizational and time-management skills 
• Ability to handle basic financial and contract-related issues related to customer.
• Effective coordination and communication skills for working with cross-functional teams (sales, finance, shipping, etc.).
• Attention to detail and ability to manage multiple tasks simultaneously.
• Experience with or willingness to learn company systems related to order processing (Oracle) and customer relationship management (Salesforce)
• Knowledge of export control regulations and compliance requirements.

Qualities and Characteristics:

• An organized and detail-oriented individual with excellent time-management skills.
• Superior written and spoken communication skills.
• Collaborative team player that also can work well independently.
• Integrity and confidentiality.
• Professional and customer-centric approach.
• Willingness to learn and grow in the role.
• Solutions first focused when problem solving.