Job Description

Job Title: Quality Assurance Representative
Location: Pigeon Forge, TN
Company: Capital Vacations

About Us

Capital Vacations is the fastest-growing company in our sector of the Hospitality Industry. We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests.

We’re looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans.

The Quality Assurance Representative plays a key role in maintaining the integrity of the Capital Vacations product by verifying Owner and purchase information, reviewing contracts ethically, and ensuring new Owners leave with confidence in their purchase. This position also helps protect the company from misrepresentations and supports sales teams in maintaining compliance and guest satisfaction.

Key Responsibilities

• Provide excellent customer service during and after closings to ensure Owners feel confident in their purchase.

• Verify accuracy of documents, review contracts for errors/omissions, and prepare files for funding.

• Accurately scan, label, and maintain closing files and recordings within required timeframes.

• Handle cancellations and disputes with professionalism, working to retain Owners when possible.

• Maintain compliance with company policies, industry regulations, and closing standards.

• Support sales management by reporting misrepresentations and assisting with corrective actions.

• Contribute to maintaining a low net cancellation rate while closing within site standards.

Qualifications

• Have or obtain Timeshare license

• Notary credentials required (must be obtained/maintained).

• Prior experience in timeshare sales or quality assurance required.

• Strong communication, organizational, and customer service skills.

• Ability to multitask, work independently, and adapt to flexible schedules (weekends/holidays required).

• Basic computer proficiency and attention to detail.

Work Schedule & Travel

• Regular hours with weekend and holiday flexibility.

• Occasional additional hours to meet deadlines or cover shifts.

• Travel required for Road Shows (25–50%).

Why Join Us?

At Capital Vacations, you’ll be part of a team that values professionalism, integrity, and growth. We offer competitive compensation, opportunities for advancement, and the chance to be part of a company making a real impact in the vacation ownership industry.