Job Description

We currently have an opportunity for a Contract Services Manager. Join our team and play a key role in managing overall performance and delivery of our Service Level Agreement (SLA) with Kāinga Ora for the Auckland region. Reporting to National Manager Housing, you'll help deliver high-quality outcomes that support our essential services.

Te Kōwhiringa | The Opportunity

Spotless Facilities Services (a Downer Company) delivers a range of Facilities Maintenance and Management Services to Kāinga Ora

What You’ll Do (key responsibilities)

This role offers a broad scope, with key responsibilities including:

• Ensuring Zero Harm is embedded at every site and that there is a lived experience (active engagement) of Zero Harm by all.

• Providing leadership and direction to the Downer delivery team and Service Delivery Partners (SDPs)/subcontractors.

• Managing business performance, including the achievement of financial targets, KPIs and cost containment strategies.

• Developing strong, collaborative customer relationships and ensuring customer interactions are positive and constructive.

• Assessing, managing, and escalating, as appropriate, any business risks.

• Seek out new opportunities to service the client and increase our portfolio

Nga pūkenga matua | Important Skills (experience required)

• Minimum 5 years’ management level experience within the facilities or housing industry.

• Proven leadership skills.

• Strong communicator

• Proven fiscal skills and an ability to both manage costs and drive improved productivity.

• Demonstrated commercial acumen.

• Experience in driving operational activities to ensure quality is achieved, work is completed to schedule and rework is minimised.

• Proven time management and organisational skills.

• Demonstrated strong interpersonal and leadership skills.

• Proficient in using technology and applications

• Ability and willingness to travel.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou | Our Organisation

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

Me pēhea ki te tono | How to apply
Click "APPLY" and please include your CV, copies of relevant licences/qualification.The reference number for this role is 730135

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.