Job Description
Our Journey
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
About the Role
Ready to play a key role in driving merchant growth and business performance? Join ShopBack Pay as a Sales Operations & Strategy Associate, where you’ll work closely with our Business Development team to support merchant acquisition, engagement, and operational excellence. This role offers hands-on exposure to the end-to-end business development lifecycle, while contributing to process improvements and scalable growth initiatives in a fast-paced environment.
Your Adventure Ahead
- Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay
- Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform
- Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience
- Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights
- Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes
- Cross-functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence
- Market & Competitive Insights: Stay informed on market trends, competitor activities, and the local merchant landscape to support business development strategies and decision-making
- End-to-End Business Development Exposure: Gain hands-on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management
Essentials to Succeed
Diploma or Bachelor’s degree in Business, Marketing, Economics, or a related field
Available for a full-time 6-month contract
Strong interest in business development, sales operations, partnerships, or fintech/e-commerce industries
Prior internship or experience in sales, operations, partnerships, customer success, or related functions is a plus
Good understanding of the Hong Kong market and merchant landscape is advantageous
Strong communication and interpersonal skills, with confidence engaging external stakeholders
Strong analytical, problem-solving, and organisational skills with attention to detail
Comfortable working in a fast-paced and dynamic environment
Proactive, adaptable, and eager to learn with a strong sense of ownership
Experience leveraging AI tools, automation platforms, or data-driven workflows to improve efficiency and productivity
ShopBackers' DNA
- Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
- Hunger - We value hard work, and having relentless drive.
- Speed - We move fast and have a bias for action, all to deliver maximum impact.
- Impact - We focus on results, always aiming for the best possible outcomes and timelines.
- Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
- Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
- Be part of a winning team on a journey to global scale.
- Competitive compensation based on your performance.
- Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
