Job Description

Client   Vertical head Approved New Hire RequestProgram:Rentokil TerminixBLI Name:Rentokil Operations - APACDesignation:Associate Process Manager – CPT + BINo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationNew HireBilled /Unbilled / BU / OPS BenchBenchSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchAdditional Team Lead to Manage the multiple teams  City / Location:eClerx ManilaStandardized skillset: [Refer attached excel]Workflow Optimization & SLA ManagementCross-Functional Communication & Escalation HandlingCompliance Oversight & Data AuditingShift (APJ / EMEA / US / Any combination):APJReporting Manager :Randy SolisEducational Background:Bachelor’s degree in related fieldExperience Required:Overall 5 - 8 years, with 2 - 3 yr in Supervisory/Team Lead RoleJob Description:Leading and supervising a team of contract processing professionals to ensure accurate reporting, compliance with standards, and timely completion of activitiesClient Approval mail:NACommentsAttached email from Leadership for the hirePreferred Start date:  (induction date)15th JuneCollaborators: Workplace: WFM, WIO, HybridHybrid