Job Description

Contract Performance Manager shall serve as a contact point for our customers for matters respecting Contractual Services Agreements and shall be dedicated for sites during normal office hours and provide full support during emergencies.

Key Responsibilities

• All contract performance related activities, typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising.
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision.
• Provide support to manager and senior contracts personnel on assigned contracts.
• Function as the liaison for the customer on contract matters.
• Coordinate with customers concerning Contractor’s services under CSA.
• Be the single point of contact for customers.
• Coordinate with customers when planning and performing its obligations in accordance with the Agreement including the Covered Maintenance, Repair of Collateral Damage, Additional Required Maintenance and Extra Work.
• Monitor and co-ordinate the execution of GE’s obligations under CSA.
• Schedule and attend annual maintenance planning meetings with customers.
• Monitor and co-ordinate the execution of GE’s obligations under the Warranty provisions under CSA.
• Provide accurate & timely billing as per the conditions under CSA.
• Respond to customer inquiries regarding proposals, CM&Us (Conversion, Modifications & Uprates), or any other Additional Required Maintenance and Extra Work etc. and consequently, where applicable, monitor and co-ordinate the execution of Additional Required Maintenance and Extra Work as per the conditions under CSA.

Required Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering or related field from an accredited university
• Minimum 8 years of experience in a technical and/or field services role
• Ability and willingness to travel and perform work at remote sites i.e. (i) Uch Power Private Limited in Baluchistan, (ii) Central Power Generation Company Limited (Guddu) in Sindh and (iii) K-Electric in Karachi (Sindh).
• Fluency in English

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Hands on experience on CPM tools is preferred.
• Demonstrate CPM role key responsibilities understanding.
• Demonstrate ability to analyze and resolve problem.
• Demonstrate ability to lead multiple projects.
• Demonstrate ability to lead and perform in a customer facing role.

Additional Information

Relocation Assistance Provided: No