At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Create and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.
Help transform customer insights into better experiences.
At Officeworks, we believe great customer experiences start with great insights. We're looking for a commercially minded and analytically driven Contract Optimisation Analyst to play a pivotal role in driving performance across our Customer Contact Centre (CCC), operated by our managed service partner.
In this role, you'll turn complex data into actionable insights, helping leaders make informed decisions that improve customer outcomes, operational efficiency, and contract performance. If you're passionate about analytics, problem-solving, and uncovering opportunities for continuous improvement, this could be the perfect next step in your career. Reporting into the Customer Operations team, you'll be responsible for delivering meaningful reporting, identifying trends and risks, and providing insights that influence strategic and operational decisions across the business.
Working closely with internal stakeholders and external partners, you'll help ensure our Customer Contact Centre is delivering exceptional customer experiences while meeting key contractual, service, and performance commitments.
This role is being offered as a 12 month fixed term contract opportubity, based in our Chadstone Support Office.
You're naturally curious, highly analytical, and enjoy uncovering the story behind the numbers. You can confidently translate complex data into practical recommendations and influence stakeholders through insight-led conversations. In addition, you will bring:
Ready to turn data into impact? Apply today and help us shape the future of customer operations at Officeworks.
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Since opening our doors in Richmond, Victoria, in 1994, Officeworks has been passionate about helping make bigger things happen.
Our products support Australian households and businesses to work, learn, create and connect. From technology, stationery and furniture to art supplies, learning and development resources and services like Print & Create and on-site tech support with Geeks2U.
Customers know and trust us for our commitment to everyday low prices, widest range and great service, no matter how they choose to shop.
People and the planet are at the heart of what we do. We recognise we have an important role to play in the lives of our team members, and in the local communities where we live and work.
Officeworks Social Media Community Standards
Our social media pages are a safe and respectful place that are accessed by people of all ages and backgrounds, so please use appropriate language and behave in a polite manner. We’ll remove comments and posts that include:
• Discrimination including by reference to race, ethnicity, nationality, gender, age, sexual preference, religion, disability, mental illness or political belief
• Defamation
• Illegal activity or references to illegal activity
• Personally identifiable information
• Insults or personal attacks
• Spam, advertisements, polls or petitions of any kind
• Links to third-party websites
• Nudity or other sexually explicit or suggestive content
• Obscene or inappropriate language
• Repetitive, copied and pasted, or duplicated content from single or multiple users
• Personal information including, but not limited to, e-mail addresses, telephone numbers, mailing addresses, or identification numbers
• Our team member’s privacy is important to us, therefore any posts that reference a team member’s identity in a negative manner will be removed
• A violation of a social media platform’s terms and conditions
If you seriously breach our community standards, we may block you from posting on our page.
