Job Description

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For

We are looking for a Contract Manager & Deal Desk Specialist to join our team and support contract management and sales operations across the Americas region and LATAM.

This role combines contract management (80%) with deal desk support (20%), focusing on preparing and managing commercial agreements, supporting sales quotations, and ensuring accurate and timely processing of requests from Sales and Customer Success teams.

The ideal candidate is analytical, detail-oriented, proactive, and comfortable working with complex information, multiple priorities, and cross-functional stakeholders.

The role is based in Boston, MA.

Responsibilities

• Prepare, review, and revise commercial agreements, including NDAs, MSAs, SoWs, Order Forms, and contract amendments.
• Process contract-related requests, including preparing new agreements, updating existing contracts, and managing subsequent revisions.
• Ensure accuracy and consistency of contractual terms, pricing, currencies, contract values, and other commercial conditions.
• Perform calculations related to contract amendments and assess their impact on financial and commercial metrics.
• Coordinate contract approvals in accordance with internal policies, approval workflows, and established procedures.
• Maintain accurate and up-to-date contract-related information and documentation in the company's CRM system.
• Collaborate with Sales, Customer Success, Legal, and Finance teams to ensure timely processing of contracts and alignment with business requirements.
• Manage multiple contract requests simultaneously while maintaining high standards of accuracy and meeting deadlines.
• Support Sales and Customer Success teams in preparing, updating, and processing commercial quotations.
• Assist with deal structuring, pricing calculations, discounts, and commercial adjustments.
• Analyze incoming requests, clarify business requirements, and translate them into accurate quotations and supporting documentation.
• Ensure consistency between sales quotations, commercial terms, and contractual documentation.
• Maintain accurate deal-related information in the CRM system.
• Collaborate with internal stakeholders to resolve operational questions related to pricing, quotations, and deal documentation.

Requirements

• Strong analytical and numerical skills, with the ability to work with calculations, structured data, and complex information.
• Excellent attention to detail and accuracy when working with documents, figures, and commercial terms.
• Confident proficiency in Microsoft Office, particularly Excel and Word, including formulas, calculations, and structured spreadsheets.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to clarify requirements and structure information effectively.
• Proactive, solution-oriented approach and the ability to work independently.
• Ability to learn new systems, processes, and business concepts quickly.
• Ability to perform effectively in a fast-paced environment and manage workloads during peak business periods, including quarter-end closing.
• Proficiency in English and Ukrainian for effective communication with international and internal teams.
• Would be a plus: Previous experience in contract administration, document management, sales operations, finance, accounting, legal assistance, or similar administrative roles.
• Basic understanding of commercial agreements and their key components.
• Experience working with CRM systems or contract management tools.
• Familiarity with SaaS business models, pricing structures, or sales quotations.
• Experience collaborating with international or cross-functional teams.

What you should expect from us

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.