Job Description

Position: Contract Manager

Location: Wednesbury, West Midlands

Grade: RCS. K

Shift patterns: Monday-Friday. Day time hours

Contract Type: Permanent (Full-Time)

At DHL, we don't just manage contracts, we build long-term partnerships that drive operational excellence and business growth. As we launch a new customer contract in Wednesbury, we're looking for an experienced and commercially astute Contract Manager to lead a fast-paced operation, ensuring exceptional service delivery, strong customer relationships, and outstanding performance from day one. This is a unique opportunity to play a pivotal role in shaping a new operation and making a lasting impact within the world's leading logistics company.

✅A TYPICAL DAY MAY INVOLVE

• Lead and manage the Wednesbury and Bootle transport operations, including DHL internal networks, Digihaul and pallet network activities, delivering a high-quality, cost-effective service to customers
• Work collaboratively with warehouse, transport and wider site leadership teams to maximise operational efficiency, ensure planned vehicle departures and drive network performance
• Build and maintain strong relationships with customers, contractors, suppliers and internal stakeholders, proactively resolving issues and supporting long-term business partnerships
• Maintain full compliance with company policies, transport and road traffic legislation, operator licensing requirements, working time regulations, health & safety standards and environmental obligations
• Ensure customer service, operational, quality and performance targets are consistently achieved through effective execution of processes, SOPs and contractual commitments
• Lead, coach and develop the transport team, driving employee engagement, performance, succession planning and positive employee relations
• Champion a culture of continuous improvement by identifying efficiencies, delivering operational improvements, monitoring KPIs and encouraging innovation and high-performance teamwork
• Maintain full compliance with company policies, transport and road traffic legislation, operator licensing requirements, working time regulations, health & safety standards and environmental obligations

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Proven experience within a Supply Chain or Logistics environment is essential
• Excellent written and verbal communication skills
• Commercial awareness with strong cost control and budget management skills
• Excellent stakeholder management and customer relationship skills
• Ability to remain disciplined, focused and organised, managing multiple priorities
• Demonstrated ability to manage transport operations effectively within a fast-paced logistics environment
• Transport operations qualification (CPC National and International) is desirable

✅WHY JOIN US?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 21st September, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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