Job Description

Contract Manager – Facilities Management

📍 London (Site-Based)
🏢 Facilities Management Provider
💰 Competitive Salary (discussed based on experience) + Benefits

We are currently seeking experienced Facilities Management professionals to join our growing operations across the London area.

As our business continues to expand, we are building capability across multiple sites and are looking for confident, capable Contract Managers / Facilities Managers who can take ownership of complex, high-profile environments and deliver consistently high standards of service.

This is a fully site-based leadership role, responsible for the end-to-end delivery of integrated FM services within busy, multi-service environments. You will play a key role in ensuring safe, efficient, and high-quality operational delivery while supporting strong client and stakeholder relationships.

This role is suited to hands-on FM leaders who thrive in fast-paced environments, enjoy leading teams, and are motivated by driving service excellence and continuous improvement.

The Role

As Contract Manager, you will be responsible for the operational leadership of key sites within our London portfolio, acting as the senior onsite representative for FM service delivery.

You will take ownership of day-to-day operations, team leadership, compliance, and performance, ensuring services are delivered in line with contractual and business expectations.

Key Responsibilities

Operational Leadership

• Lead day-to-day FM operations across hard and soft services

• Manage and develop onsite teams to deliver high performance

• Ensure consistent service delivery, quality, and continuity

• Act as escalation point for operational issues

• Lead team meetings and drive clear accountability

Client & Stakeholder Management

• Build and maintain strong relationships with key stakeholders

• Provide regular updates on performance, risks, and service improvements

• Manage feedback and resolve operational issues effectively

• Support governance and account-level reporting

Commercial & Performance

• Support financial performance of the site, including cost awareness and resource planning

• Track additional works and ensure accurate reporting

• Contribute to budgeting and forecasting processes

• Identify opportunities for efficiencies and improvements

Compliance, Risk & Quality

• Ensure compliance with statutory, regulatory, and contractual requirements

• Oversee planned and reactive maintenance activities

• Monitor KPIs and SLAs, driving continuous improvement

• Support audit readiness and risk management activities

• Oversee subcontractor performance where applicable

Health & Safety

• Promote a strong health & safety culture across the site

• Ensure safe systems of work are implemented and followed

• Support ongoing compliance in partnership with H&S teams

Projects

• Support and deliver small to medium projects as required

• Manage timelines, stakeholders, and delivery quality

• Ensure safe and efficient execution of works

What We’re Looking For

We are seeking experienced FM professionals who can confidently manage complex sites and deliver high standards of service.

You will have:

• Experience in a Contract Manager, Facilities Manager, or similar FM leadership role

• Strong understanding of integrated FM services (hard and soft services)

• Experience working in client-facing environments

• Strong leadership and people management skills

• Excellent communication and stakeholder management ability

• Strong organisational and problem-solving skills

• Familiarity with CAFM systems and building systems

• Strong IT literacy

• A proactive, resilient, and adaptable approach

Why Join Us?

• Part of a growing FM business expanding across London

• Opportunities across multiple sites and contracts as we scale

• Supportive leadership and structured account environments

• Opportunity to make a visible impact in operational delivery

• Focus on development, improvement, and long-term growth

Additional Information

As our business continues to grow, we are actively recruiting for multiple Contract Manager opportunities across London. We welcome interest from experienced FM professionals seeking their next step within a dynamic and expanding organisation.

#ROL