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As a Customer Service Specialist at Kuehne+Nagel, you are the key link between our customers and our logistics operations. You are responsible for managing customer-related activities and providing excellent service to meet our customers’ needs

How you create impact

• You act as the primary point of contact for our customers, responding to inquiries, providing solutions to issues, and ensuring smooth communication between the customer and internal teams;
• You handle the entire process from order entry to delivery, ensuring all orders are processed accurately and completed within the set deadlines;
• You identify and address any operational or logistical issues that arise during the process, proactively seeking solutions and managing escalations when necessary;
• You collect and analyze data related to customer satisfaction, order performance, and other relevant KPIs, regularly reporting findings and making recommendations for improvement;
• You work closely with internal departments such as transport, warehousing, and planning to provide seamless and efficient service to our customers.

What we would like you to bring

• Excellent communication skills, both verbal and written, in Dutch and English;
• Strong customer focus with the ability to anticipate customer needs and proactively offer solutions;
• Organizational skills and the ability to manage multiple tasks simultaneously in a dynamic environment;
• Analytical thinking and the ability to interpret data to identify trends and issues;
• Team player with a positive attitude and the ability to work effectively in a team environment;
• Proficient in Microsoft Office, with good Excel skills;
• Promotes and demonstrates continuous improvement;/LEAN methodology experience;
• Strong skills in problem analysis, decisiveness, progress monitoring, result orientation, persuasiveness, and adaptability.

What's in it for you

We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems. You will join an ambitious and dynamic team, within a pleasant and casual working climate. You start with an open-ended contract at a competitive salary, complemented with meal vouchers, hospitalization and group insurance.