We are seeking a highly motivated and experienced Contract Lead Management to join our team on a full-time, 1-year contract. The ideal candidate will have a strong background in lead management and a proven track record of success in driving sales and revenue growth.
Key Responsibilities:
- Develop and implement effective lead management strategies to generate new business opportunities
- Manage and maintain a database of leads, ensuring accuracy and timely follow-up
- Qualify and prioritize leads based on predetermined criteria
- Collaborate with sales and marketing teams to create and execute targeted lead-generation campaigns
- Conduct market research and analysis to identify potential leads and market trends
- Monitor and report on lead generation metrics and provide recommendations for improvement
- Build and maintain relationships with potential clients to nurture leads and convert them into customers
- Train and mentor team members on lead management best practices
- Keep up-to-date with industry trends and developments to continuously improve lead management processes
- Ensure compliance with company policies and procedures in all lead management activities
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 3 years of experience in lead management, preferably in a B2B environment
- Proven track record of successfully managing and converting leads into sales
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Proficient in using CRM software and other lead management tools
- Ability to work independently and in a team environment
- Detail-oriented and highly organized
- Fluent in English and Arabic (written and verbal)

RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001.
Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.