Job Description

What G4S can offer you

• Attractive salary package plus superannuation, with salary packaging options.
• Lead a high-profile service that directly shapes safety and outcomes across Victorian courts.
• Own operational, commercial, customer and people outcomes.
• Steer an essential, long-term government service contract within a highly respected global organisation.

About the role and team

Reporting to the Executive General Manager – Government Services, you will take end-to-end leadership of our Court Services Victoria contract to ensure safe, secure, and respectful environments across all Victorian courts. In this high-accountability role, you will balance disciplined commercial management with frontline operational safety, drive team capability, and serve as the trusted primary liaison for senior client stakeholders.

This Melbourne-based position requires regular travel to metropolitan and regional court facilities, as well as operational availability to manage critical incident escalations when required.

In this role you will

• Lead statewide security operations across metropolitan and regional courts—overseeing screening, control rooms, emergency management, and after-hours alarm responses while maintaining robust operational capability and contingency planning.
• Drive full P&L accountability, managing budgets, forecasts, margins, and contract variations while proactively mitigating commercial risks.
• Serve as the key partner to Court Services Victoria (CSV) stakeholders, leading governance forums, managing escalations, and delivering transparent performance reporting.
• Lead and mentor operational managers, strengthen workforce planning and retention, and cultivate a culture anchored in safety, accountability, and respectful service.
• Monitor service-level compliance, conduct proactive audits, lead corrective action programs, and deliver measurable operational enhancements.

What we're looking for

• Experience leading complex, regulated service contracts and multi-tiered teams, with proven accountability for operational, client, and financial performance.
• Strong capability to navigate contracts, manage P&L drivers, and negotiate effectively while safeguarding service standards and safety.
• Comfortable making high-stakes decisions under pressure, addressing sensitive issues candidly, and translating performance data into clear, practical outcomes.
• Relevant tertiary qualifications (Business, Risk, Security, or Commercial Management) or equivalent leadership experience. Prior background in courts, justice, or government services is highly regarded.

The recruitment process

G4S runs a staged recruitment process which includes:

• Online Application: Start by submitting your CV and Cover Letter.
• Initial Phone Call: If shortlisted, you'll have a quick call with our Talent Advisor, Mel, to discuss the role further.
• Interviews: We conduct a first-round interview (either in person or online), with a shorter second online interview for top candidates.
• Background & Reference Checks: Final steps include a National Police Check and reference checks and client approvals.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company, is a world-leading security and facility services company that delivers tailored, integrated solutions. With a global workforce of approximately 800,000 employees across 100 countries and nearly 2,000 employees throughout Australia and New Zealand, we combine local knowledge with global best practices to safeguard assets, people and communities. We are a preferred partner for complex and high-risk environments, allowing our government, law enforcement and industry clients to focus on their core business. People are the heart of everything we do. From safeguarding critical infrastructure in mining, health, finance, and data centres to delivering essential justice services—including prisons, courts, prisoner escort and transport, electronic monitoring, and mobile speed cameras—our mission is to keep our communities and the people in our care safe.

For more information about G4S Australia and New Zealand, please visit www.g4s.com.au.