Job Description

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the Role

Join Metro’s Passenger Services team as a Contract Lead and help shape the services that support station presentation and the passenger experience.

Reporting to the Head of Resourcing and Contracts, you’ll manage contracts and supplier relationships, ensuring services are delivered safely, meet contractual requirements and provide value for money.

What You’ll Be Doing

• Contribute to tendering and contract negotiations and manage the ongoing performance of Passenger Services contracts.
• Monitor supplier performance against service standards, KPIs, budgets and contractual obligations.
• Manage contract risks, variations, claims, invoices and purchase orders.
• Work with internal stakeholders and suppliers to improve service quality and passenger outcomes.
• Coach and support your team to deliver consistent, passenger-focused outcomes.

About You

You’re a collaborative leader with strong commercial judgement and the confidence to manage complex contracts and supplier relationships. You’ll bring:

• Experience managing commercial contracts and substantial budgets.
• Strong financial acumen and experience negotiating with suppliers.
• The ability to build relationships and influence senior stakeholders.
• Sound analytical, communication and problem-solving skills, with knowledge of procurement and contract management practices.
• A degree in business, accounting, finance, economics, law or a related discipline.

Experience in rail, asset management, project or program management, or another complex, regulated environment will be highly regarded.

Why Apply?

• Free Myki travel across Victoria.
• Help keep Melbourne moving every day.
• Access flexible working options, subject to the requirements of the role.
• Benefit from career development, wellbeing initiatives and employee benefits.
• Join an inclusive workplace guided by our values: Safely Always, Caring, One Team, Dependable and Make a Difference.

Next Steps

Applications should include an up-to-date resume and a brief cover letter outlining your relevant experience and interest in the role.

Applications for this position will close on Thursday 1st October 2026.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.