Job Description
Level: Entry
Job Location: Bethany Children's Health Center - Bethany, OK 73008
Position Type: ContractorEducation
Level: Associate's Degree
Travel Percentage: None
Job Shift: Administrative
Job Category: Information TechnologyJob Purpose
The Junior Network Administrator will help support, maintain, and monitor network infrastructure, ensuring optimal performance. And, provide friendly customer support to end users for PC, server or mainframe applications and hardware to diagnose problems and optimize resolutions for the best end-user experience.
The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot methodically under pressure.
Qualifications
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- - - Education:
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- - - Bachelor’s degree or associate in related field preferred. Entry level understanding of Information Systems.
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Experience:
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- - - 1-3 years’ experience in IT Support or related field preferred.
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- - - License/Certification/Credential:
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- - - Appropriate certifications
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Essential Duties and Responsibilities:
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- - - Duty
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- - - Percent of Time
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- - - Network Administration
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- - - - Assisting with the installation, configuration, upgrading, and troubleshooting of network hardware and software, including switches, routers, and firewalls.
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- - - - Assisting with the installation, configuration, upgrading, and troubleshooting of Telephony hardware and software.
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- - - 25%
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- - - Help Desk Technician
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- - - - Provide effective customer service and technical support for end-users
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- - - - Install computer peripherals, hardware, and software for end-users
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- - - - Run diagnostic programs, isolate problems, and implement solutions
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- - - 30%
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- - - System Performance and Availability
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- - - - Monitor system health using enterprise monitoring tools.
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- - - - Investigate and resolve performance degradation, service interruptions, and configuration issues.
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- - - - Participate in on call rotation and after hours maintenance windows as required.
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- - - 10%
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- - - Documentation
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- - - - Maintain current and accurate documentation for infrastructure, configurations, and procedures.
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- - - - Write help desk training manuals
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- - - 15%
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- - - Project Support
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- - - - Support infrastructure upgrades, migrations, and new technology deployments.
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- - - - Work closely with security, applications, and facilities teams on cross functional initiatives.
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- - - 15%
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- - - Other duties as assigned
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- - - - Perform additional responsibilities as assigned in support of departmental operations.
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- - - 5%
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This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that may be required by an employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. About Us"Our work begins where we are all equal - at the heart."
The Children’s Center Rehabilitation Hospital is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient’s physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home.
In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. TCCRH offers competitive compensation, benefits, state-of-the-art equipment and wellness program. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.
