Job Description

Responsibilities:

Business Support

• Attend to queries from distribution’s representatives and inter-departmental.
• Documentation for reporting purposes (Coaching / Meeting / Joint field work) is managed to ensure accuracy, quality output, and adherence to regulatory requirements.
• Providing support to the business development team and the agency force in administrative and business support.
• Monitoring of agency KPIs – accuracy, tracking and reporting
• Adherence to regulatory and internal guidelines for processing functions
• Assist in driving and promoting agency incentives and initiatives.
• Support the business development team by organising and minuting the monthly agency leaders' meeting and briefing.

General Administration

• Distribute and maintain proper records of all agency documents (i.e. coaching form, monthly meeting form)
• Track the completion rate of individual agency representative monitoring documentation (Enhance monitoring requirements)
• Scan, index and maintain all received documentation in the Representatives’ folders.
• Management and dissemination of providers’ announcements/updates
• Perform ad-hoc tasks as and when assigned

Systems

• Participation in system enhancement activities
• Provision and review of system requirements
• Performing User Acceptance Testing (UAT) for the changes implementation and issue logs raised
• Work closely with cross-functional teams to process interdependent functions.

Requirements:

• Minimum Diploma with at least 3 to 4 years of experience, preferably in Agency Business support or channel distribution.
• Possesses a meticulous nature and is good at tracking and monitoring multiple records.
• Able to adapt to a rapidly changing environment
• Energetic and Enthusiastic
• Good understanding of insurance (rules and regulations)
• Proficient in MS Office, MS Excel and MS PowerPoint