Challenger Motor Freight Inc

Contract Customer Service Representative - CDI (Toronto)

Challenger Motor Freight Inc  •  $50k - $55k/yr  •  Woodbridge, CA (Onsite)  •  3 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Canada Drayage Inc. is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.
CDI Company Profile:
Canada Drayage Inc. (CDI), part of the Fastfrate Group, is Canada’s leading coast-to-coast drayage provider, supporting the efficient operation of Canada’s ports, rail yards, and distribution centres.
CDI offers a dynamic, fast-paced environment with specialized equipment, diverse freight, and strong opportunities for professional career growth within a critical segment of the supply chain.
For individuals seeking a role where their work delivers immediate and measurable impact, CDI delivers.
Why you’ll love working here:
  • A workplace where you can learn, grow, and build your career
  • A culture that encourages new ideas and continuous improvement
  • Supportive leaders who provide guidance while giving you autonomy
  • A team-focused environment
  • A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
  • Support for professional memberships, training, and certifications
The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Reporting to the Branch Manager, the Customer Service Representative is the first point of contact for CDI customers from the initial booking, throughout transit, and until freight has successfully delivered and empty returned. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:
Monday to Friday, 9:00am - 5:00pm
Work Arrangement:
On-site
Position Type:
Non-Union
Employment Status:
Temporary – until December 31st, 2027.
Compensation:
Salary Range: $50,000 - $55,000
Work Location & Environment:
9701 Hwy 50, Woodbridge, ON L4H 2G4
Office environment
Key Accountabilities:
In this role, you will:
Key Accountabilities:
  • Email and phone communication to external customers, shippers and consignees, and internal partners such as Dispatch, Planners, Sales Representatives, and Management
  • Book pickup and delivery appointments and schedule as required
  • Notify external and internal customers of late arrival
  • Trace loads
  • Answer incoming calls and transfer appropriately
  • Data enters orders via EDI or manually inputting into the system
  • Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
  • Supply accurate information/updates through online portals for various customers and weekly reporting
  • Trouble shoot problems including rescheduling and cancellation of loads
Other Duties:
  • Performs other duties as required
Qualifications
We’re looking for someone who brings:
Education & Experience:
  • Secondary school diploma
  • 1-2 years of prior work experience in a Customer Service role
Skills & Attributes:
  • Experience in the transportation industry is considered an asset.
  • Commitment to customer satisfaction and a customer focused mentality.
  • Strong computer skills.
  • Excellent communication skills.
  • Strong organizational skills and the ability to work on multiple tasks simultaneously.
  • Creative and effective problem-solving ability.
  • Well-organized, enthusiastic, professional and a positive team member.
How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.
Challenger Motor Freight Inc

About Challenger Motor Freight Inc

Challenger, part of the Fastfrate Group is a North American leader in the supply chain industry and has been since its inception in 1975. The Challenger Group employs more than 2,000 people and operates approximately 1,500 trucks and 3,300 trailers. As one of the largest privately owned truckload carriers in Canada, Challenger has been consistently recognized by its customers and within the industry for the outstanding quality of its services.

Challenger, qui fait partie du Groupe Fastfrate, est un chef de file nord-américain dans l’industrie de la chaîne d’approvisionnement depuis sa fondation en 1975. Le Groupe Challenger emploie plus de 2 000 personnes et exploite environ 1 500 camions et 3 300 remorques. À titre de l’un des plus importants transporteurs de lots complets privés au Canada, Challenger est reconnu de façon constante par ses clients et par l’industrie pour la qualité exceptionnelle de ses services.

Industry
Transportation & Logistics
Company Size
501-1,000 employees
Headquarters
Cambridge, CA
Year Founded
1975
Website
challenger.com
Social Media