Job Description

Salary:

£27,500 + Bonus + Excellent Benefits

Contract Coordinator - Epsom - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the £27,500 salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Contract Coordinator based in Epsom, you’ll be responsible for:

• Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.

• Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.

• Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.

• Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.

• Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.

• Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.

This is a full time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.

And here’s what we’d like you to have:

• Prior plumbing or heating industry experience would be advantageous

• Previous Face to Face customer service/merchant sales experience is advantageous

• Willingness to work as a part of a team and to take on a diverse role

• Proactive and eager to learn, demonstrating a positive attitude and strong work ethic

We look forward to receiving your application!