Job Description

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.

Reporting into the Contract Manager, the Contract Coordinator will be responsible for providingAdministrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. This is a Hybrid role with 3 days working from our Aylesford office ME20 7TZ and 2 days from home.

What you’ll do:

• To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations
• Liaise with Engineers to issue faults and receive repair details
• To be the first point of contact for all customer enquiries, support, and fault calls
• To ensure fault records are accurately maintained to time and plan
• Raise, log and receive purchase orders on the Oracle system
• Use ServiceNow to monitor faults and trends
• Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan
• Liaise with Third Party companies to arrange works

Who you are:

You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority.

Contract Coordinator Key Requirements:

• Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers
• Previous experience of scheduling work
• Ability to work towards KPI's and strict SLA's
• Ability to react to changing circumstances and work under pressure
• Good IT skills for Excel and Microsoft Word are essential

The additional benefits with this role:

• 26 days holiday, plus public holidays, and the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-Hybrid

About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.

We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed