Job Description

Contract Billing Administrator II, Rochester, NY

Toshiba America Business Solutions, a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

What you’ll do

• Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion. Resolve escalated customer concerns to ensure optimal customer service.
• Audit meter reads and billing service levels requirements for assigned account base. Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.
• Audit monthly pre bill reports and resolve discrepancies. Handle evaluation of rebill adjustments, cancellations, renewals and misc. administration. Monitor all billing modifications.
• Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable.
• Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required.
• Perform other related duties as assigned.

What You’ll Bring

• High School Diploma or equivalent
• Three years in a combination of the following areas: contract administration/support, billing/invoicing, customer service and reporting.
• Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation.
• Communicate with customers and Toshiba team members.
• Self-motivated with ability to work in fast-paced environment.
• Computer literate.

Earn Well

• Hourly Range: $18.00-$20.00, based on experience.

Training

• Comprehensive onboarding and industry-leading sales training
• Ongoing training and professional development

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Learn More

The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request accommodation.