Job Description

Smart Metering Contract Assurance Technician (18-month fixed term contract)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (salary band 5a) £31,470 - £39,337
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Smart Metering Contract Assurance Technician progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Field-Based around the Northallerton area of North Yorkshire.

Work type: Fixed term contract. 37 hours per week, Monday - Friday.

We have an exciting 18-month FTC opportunity for a Smart Metering Contract Assurance Technician to join the Smart metering team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

As a Smart Watering Contract Assurance Technician, you will responsible for reviewing and auditing work carried out by our service partners on site during the installation of 1.4 million smart meters across AMP 8.

Where you fit in:

As our Smart Metering Contract Assurance Technician, you will:

• Review and audit work carried out by our service partners on-site, ensuring adherence to correct specifications, legal, safety, and environmental standards.
• Compare job cost data against your on-site audit findings to verify that payment applications accurately reflect the work completed.
• Collaborate with key stakeholders within Yorkshire Water and our service partners to develop and implement improvement actions for identified quality and commercial issues.
• Systematically capture data from your site inspections and audits.
• Conduct thorough analysis of inspection and audit data to pinpoint recurring issues and trends.
• Prepare and present your findings to relevant stakeholders within both Yorkshire Water and our service partners on a regular basis.
• Attend sites where remedial works are being undertaken by service partners to provide assurance that feedback on the remedial work is accurate and appropriate.
• Contribute to a culture of excellent performance by clearly communicating expectations of our partners, aligning with key business targets.
• Actively drive and promote excellent standards in health and safety, environmental compliance, and the overall quality of workmanship.
• Ensure timely and appropriate escalation of any identified risks and issues through the correct channels.
• Undertake fact-finding and analysis of current working practices to identify opportunities for process improvement.
• Engage proactively and communicate effectively with partners and their management teams to highlight issues and collaboratively develop and implement timely and effective solutions and new ways of working.
• Maintain professional and effective working relationships with our Clean Water service partners.

What skills & qualifications you will need:

• Excellent knowledge of Clean Water operations and functions.
• Strong health and safety knowledge, experience, and skills.
• A demonstrable excellent customer service ethic.
• Excellent communication skills for effective collaboration with team members and customers.
• Organised, the ability to manage your own workload effectively.
• Attention to detail and a commitment to maintaining high standards of work
• A full, valid driving license.

You will also benefit from having:

• Experience in conducting audits or inspections in a utilities or similar environment.
• Analytical skills with the ability to interpret data and identify trends.
• Experience in working collaboratively with external partners or contractors.
• The ability to influence and drive improvements through effective communication.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in contract assurance or a strong background in clean water operations and want to help us deliver great service for our customers whilst ensuring value and quality from our partners, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date - 7th April 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.