Job Description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Salary: £27,976 per annum

Location: Liverpool (L7 9NJ)

Contract Type: Permanent

Working Hours: 40 per week

Working pattern: Monday to Friday (08:00-17:00)

Holiday entitlement: 20 + Bank Holiday (increases with service)

About the role

Responsible for scheduling installation appointments and coordinating engineers and surveyors to ensure installation works are delivered efficiently and within agreed timescales. Managing diaries, rescheduling appointments when required and keeping all parties informed will form a key part of your day-to-day responsibilities. You'll also support compliance activities by processing Gas Safe notifications, warranty documentation and installation completion paperwork, while preparing installation packs and client reports as needed.

What you’ll be doing

You'll be responsible for scheduling and coordinating engineering activities across our gas installations contracts, managing changing priorities, tracking job progress and ensuring work is completed within agreed timescales. You'll work closely with engineers to confirm availability and completion dates, while also maintaining accurate records and updating schedules as requirements change. Providing excellent customer service will be at the heart of what you do, with a focus on resolving issues quickly, handling complaints professionally and ensuring customers remain informed throughout their journey.

• Maintaining internal systems, ensuring job records are up to date and complete

• Monitoring outstanding works and proactively following up on incomplete jobs.

• Assist with invoice processing and finance-related administration while working closely with both operational and management teams to ensure a seamless service is delivered

Providing an exceptional customer experience is central to the role. You'll handle customer enquiries professionally, resolve issues wherever possible and escalate concerns appropriately, ensuring customers remain informed and supported throughout the installation process.

What we’re looking for

Previous contract administration or similar administrative experience, ideally gained within the gas, energy, construction, maintenance or social housing sectors. You'll be a confident communicator who enjoys building relationships with a wide range of stakeholders, from residents and clients to engineers and senior management.

You’ll be highly organised, able to manage competing priorities and comfortable working under pressure in a busy environment with strong problem-solving skills, a flexible and adaptable approach, and a willingness to take ownership of tasks. In addition, you'll also be confident using Microsoft Office applications, including Word and Excel, and able to learn new systems quickly

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Benefits

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Contributory pension scheme

• Life assurance

• *Enhanced maternity, paternity, adoption leave and other family friendly policies

• Sureserve Benefits Hub, accessing over 1000 retail discounts

• Virtual GP service, available for employees and immediate family

• Employee Assistance Programme (EAP)

• *Bike2Work Scheme

• *EV Car Scheme

• Employee engagement events and “Employee Voice” programmes

• Strong opportunities for career growth and development

*Terms/qualifying criteria applies

Equal Opportunities

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scnw.hr@sureserve.co.uk

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.

Full job description available upon request.