Job Description

Contract Administrator

Location: Leeds

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Join Ground Control

We're looking for a highly organised and proactive Contract Administrator to support the smooth day-to-day operation of our Utilities & Inland Waterways contracts.

This is a fast-paced role where you'll work closely with operational teams, clients, suppliers and internal stakeholders to ensure administrative processes, purchasing, invoicing and reporting activities are delivered accurately and on time. You'll play a vital role in supporting contract performance while providing outstanding customer service and helping drive operational efficiency.

What You'll Be Doing

Contract & Administrative Support

• Manage customer, client and internal enquiries, ensuring they are resolved promptly and professionally.
• Support the wider operational team with day-to-day contract administration.
• Prepare and issue client reports, quotations and communications to agreed timescales and standards.
• Attend client and internal meetings and provide updates on ongoing activities and actions.

Purchasing & Financial Administration

• Process purchase orders and invoices accurately and within agreed timescales.
• Support the invoicing process across the region, resolving or escalating queries where required.
• Maintain accurate records of purchasing and financial information.
• Apply strong commercial awareness when reviewing requests and following company procedures.

Data & Systems Management

• Maintain accurate operational and financial data across internal and client systems.
• Ensure client systems are updated within agreed contractual service levels.
• Produce clear and accurate records to support reporting and decision-making.
• Support permission processes, including issuing documentation and stakeholder communications where required.

Customer Service & Problem Solving

• Deliver exceptional service to clients, field teams and internal stakeholders.
• Proactively identify issues and work to resolve them quickly and effectively.
• Escalate concerns appropriately while recommending practical solutions.
• Support colleagues across the wider team to ensure continuity of service during periods of absence or increased workload.

What We're Looking For

Essential

• Strong administrative experience within a busy operational or commercial environment.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• Strong IT skills, particularly in Microsoft Outlook, Excel and other Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Commercial awareness and a proactive approach to problem-solving.
• Ability to work independently while collaborating effectively within a team.

Desirable

• Experience working within a contracts, utilities, construction, grounds maintenance or field service environment.
• Experience using client management, financial or operational systems.
• Knowledge of purchasing, invoicing and supplier management processes.
• Experience using Power BI or other reporting tools.

About You

You'll be a proactive and resourceful individual who enjoys keeping things organised, solving problems and delivering excellent customer service. You're confident communicating with stakeholders at all levels, comfortable working in a fast-paced environment, and take pride in producing high-quality work with great attention to detail.

Why Ground Control?

At Ground Control, you'll be part of a supportive and collaborative team where your contribution makes a real impact on contract performance and client satisfaction. This is an excellent opportunity to develop your career within a growing business while supporting essential services across the Utilities & Inland Waterways division.

If you're organised, commercially aware and passionate about delivering great service, we'd love to hear from you.

Benefits;

• Competitive salary – aligned with your skills and experience
• Pension scheme – helping you plan for the future
• Recognition schemes – celebrating and rewarding great work
• Private GP service – fast, convenient access to medical support
• Life insurance – providing added peace of mind
• Subsidised gym membership – supporting your health and wellbeing
• Holiday buy scheme – purchase up to 5 additional days of annual leave

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #Util