Job Description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

& SCOPE
Responsible for supporting the Contract Sales organization, including Territory Sales, Supplies/Media, and Inside Sales, by providing accurate contract administration and responsive customer support. This role works closely with Sales, Sales Administration, internal teams, and customers to manage maintenance contracts, ensure data accuracy, and deliver an excellent customer experience. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer first mindset while building foundational knowledge of products, systems, and contract processes.

KEY ACCOUNTABILITIES
• Provide responsive and professional customer service while supporting sales and contract administration.
• Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking.
• Assist with managing new and existing maintenance contracts using internal systems.
• Support renewal processes, including sales order creation, purchase orders, and renewal documentation.
• Aid in documenting contracts and entitlement information for renewal quotes.
• Support customer communication regarding serial number contract status and verification.
• Assist Contract Sales with outreach and notifications related to contract renewals.
• Monitor OEM and partner web portals for renewal and contract information.
• Assist in researching serial number coverage (internal vs. OEM contracts).
• Review and reconcile contract data against customer serial number inventories and investigate discrepancies.
• Support administration of Managed Services contracts with internal teams and partners.
• Collaborate with Accounting to provide information needed for proper revenue recognition.
• Maintain working knowledge of company products, services, and contract offerings through ongoing training.
• Participate in required training and occasional travel for meetings or support activities.

EDUCATION + EXPERIENCE + KEY TRAITS
• Bachelor’s degree preferred; relevant sales, customer support, or contract administration experience may be considered in lieu of a degree.
• Entry level role; prior experience in a customer support or sales support environment is a plus.
• Proficient in Microsoft Office (Outlook, Word, and Excel).
• Experience with NetSuite, ERMA, OEM portals, WMS applications, or similar systems preferred.
• Salesforce (SFDC) experience is a plus.
• Strong attention to detail with excellent organizational and time management skills.
• Effective communicator with the ability to interact professionally via phone and email.

TYPICAL PERFORMANCE TARGETS
• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS
• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION
• Role does not involve management of direct and/or indirect reports

DECISION MAKING + REASONING
• Able to take accountability and responsibility for business target delivery and decision making

WORKING RELATIONSHIPS
• Contract Manager
• Service Contract Advisor
• Contract Administrator
• Sales Operations Support Lead
• Sales Operations Support Specialist

PHYSICAL REQUIREMENTS
Activity Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Stand X
Walk X
Sit X
Use hands to finger, handle, or feel X
Reach with hands and arms X
Climb or balance X
Stoop, kneel, crouch, or crawl X
Talk or hear X
Lift Up to 25lbs X
Travel X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.