Job Description

Contract Administrator

Department: Service - Contract Administration

Employment Type: Permanent - Full Time

Location: UK/Knutsford

Reporting To: Operations Manager

To provide administrative support to the Company with regard to the Contract Management process. Working as part of a team to provide all necessary information.

Key Responsibilities

• Set up and maintain all maintenance contracts
• Manage contract invoice process – key customers are invoiced monthly / quarterly. Reconcile contract population with individual customers before invoicing and apply pro-rata charges. Ensure all are invoiced in a timely manner and within monthly deadlines
• Working with other departments to ensure accuracy in customers' information and chargeable calls.
• Liaising with customers and internal departments daily.
• Maintain database – accurately adding and removing equipment as necessary
• Update database with Sales information – amend contracts as necessary
• Pro-active in renewing contracts, working with the sales team to ensure continuous coverage of contracts.
• Ad-Hoc invoices – invoice for chargeable works, larger customers require summary invoices and other smaller customers are invoiced per event
• All invoices/spreadsheets/submissions to meet customer requirements to ensure invoices are accepted and paid promptly
• Monthly reconciliations to link into finance processes
• Year-end reconciliations.
• Manage the day-to-day running of the customer database, ensuring all transactions are captured accurately and can be reconciled.
• Qualify the data in terms of integrity, accuracy and consistency
• Support the Sales Team with contract information

Skills, Knowledge & Expertise

• Experience in a similar role would be advantageous
• GCSEs including Maths and English are desirable
• Analytical and process-oriented
• Excellent communication skills, with the ability to influence others
• Organised and structured approach to work
• Able to adhere to tight deadlines and manage changing priorities
• Team player
• Excellent attention to detail
• Microsoft Office skills
• Power BI skills desirable
• Smartsheet skills
• Excel skills
• Outstanding grasp of information technology concepts and processes
• Ability to organise and process large amounts of data efficiently

Job Benefits

• 25 days' holiday a year with the opportunity to buy up to five additional days
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts