Department: Service and Maintenance
Employment Type: Permanent - Full Time
Location: Inverness
Reporting To: Service & Maintenance Manager
We provide fully integrated renewable energy solutions, from design and installation through to long-term operation and maintenance, supporting public and commercial organisations across the UK and Ireland. By delivering Heat as a Service, we provide reliable, low-carbon heating infrastructure, offering a fully managed solution that supports our client's decarbonisation goals in transitioning to sustainable heating. We take genuine pride in the long-standing relationships we have built, working closely with our clients as trusted partners and continuing to support them on their journey towards net zero.
The ideal candidate will have experience in service-team administration, including collating and processing documents through to the invoicing stage, and will be comfortable working as part of a team.
The candidate will coordinate the day-to-day administration of the company’s service and maintenance contracts. This includes administering service calls, maintenance tasks and related processes to support good customer service. The role requires exceptional organisational, administrative and communication skills.
As a link between engineers, customers and the wider business, the successful candidate will help keep service and maintenance activities running efficiently. They will take a hands-on approach to service administration in a fast-paced, customer-focused environment.
Hours | 38 Hours per week: Monday-Thursday 8am-5pm and Friday 8am-3pm
This role is responsible for the efficient administration and coordination of service operations, ensuring all engineer service reports are accurately completed, reviewed, and issued to clients in a timely manner. The position involves generating quotations and invoices, producing weekly, monthly, and annual performance reports, managing work permits, maintaining asset and fault rectification records, and ensuring accurate documentation of job reports, pump reports, and water sample submissions. Additional responsibilities include coordinating schedules, supporting stock control and procurement processes, preparing issue reports, taking meeting minutes, and carrying out general administrative duties to support the smooth and compliant operation of the department.
With over 19 years of experience within the Commercial Offsite Fabrication industry, Alternative Heat have established themselves as a market leader in this sector.
Located centrally between Dublin and Belfast our 8.5 acre Head Office and feabrication facilities, which are fully equipped with overhead cranes and 8,000m² of workshop floor area, provide an ideal factory construction environment which is reflected in the high quality solutions we offer.
We employ a strong team of design engineers, CAD technicians, contracts managers and skilled trades personnel who utilise their vast industry experience to assist in the design, fabrication and delivery of our bespoke MEP solutions, which we supply throughout the UK and Ireland.
