Job Description

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90.

About the role:

We are seeking a highly analytical and hands-on Continuous Improvement Sr. Specialist to support operational efficiency across our production and reconditioning environment. This role plays a critical execution function in building stable, scalable production systems through standardized work, time studies, root cause analysis, and structured documentation.

The ideal candidate brings a strong operational excellence mindset, thrives in fast-paced production environments, and is comfortable working directly on the floor to identify inefficiencies and drive measurable performance improvements. This role will partner cross-functionally with operations, production, and leadership teams to support throughput, quality, labor optimization, and continuous improvement initiatives across the organization.

What you’ll do:

In this role, you will conduct standardized work audits while maintaining SOP documentation and visual management tools to support operational consistency and scalability. You will perform time studies to validate cycle times, develop labor standards, and optimize labor allocation across production areas. The Continuous Improvement Sr. Specialist will lead root cause analysis and structured problem-solving initiatives to address throughput gaps, defect trends, and operational inefficiencies while driving Lean and Six Sigma initiatives to improve overall performance.

You will support improvements in WIP flow, staging logic, yard movement, and visual management systems while simplifying and training associates on Lean concepts and continuous improvement methodologies. Additionally, you will contribute to resource planning and CapEx justification through detailed cost-benefit analysis and operational reporting. The role will also focus on strengthening defect identification processes, rework tracking, and cross-functional quality feedback loops while developing KPI frameworks around throughput, cycle time, First Pass Yield, WIP, and operational performance metrics.

What we’re looking for:

• Bachelor’s Degree in Industrial Engineering, Operations, or related field preferred
• 2–5+ years of experience in manufacturing, automotive, production, or high-throughput operational environments
• Strong foundation in Lean principles, standardized work, time studies, root cause analysis, and process mapping
• Lean or Six Sigma certification strongly preferred
• Experience conducting time studies and developing labor models highly desirable
• Advanced spreadsheet and data analysis capabilities with the ability to interpret operational metrics and trends
• Extensive understanding of ergonomics principles and health & safety standards
• Highly analytical, detail-oriented, and process-driven mindset
• Strong observational, documentation, and reporting skills
• Comfortable working directly on the production floor in a fast-paced environment
• Excellent communication and collaboration skills across all organizational levels
• Strong organizational, problem-solving, and continuous improvement capabilities

Other items to note:

• Communication: Frequent collaboration with operations leadership, production teams, and cross-functional departments
• Problem Resolution/Analysis: Identify process inefficiencies, throughput gaps, and operational bottlenecks through data-driven analysis
• Team/Individual Contributor: Individual contributor role with strong cross-functional influence and project leadership responsibilities
• Working Conditions: On-site role within a production and reconditioning environment
• Mental and Physical Skill/Effort: Analytical thinking, floor observation, multitasking, and continuous improvement execution required

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to make a direct operational impact within a high-growth environment
• Competitive compensation and benefits
• Generous time off program
• Opportunity to work for an ambitious and fast-moving startup
• Career growth and development opportunities within a scaling organization

Employment Type:

New, permanent Full-Time

Compensation & Benefits:

• Salary range: $90,000 – $120,000 annually
• Health & dental benefits
• Pay decisions reflect objective criteria including skills, experience, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca