Job Description

We’re now looking for a proactive Continuous Improvement (C.I.) Specialist to join our Distribution Centre Operations team. This role will be responsible for leading initiatives to identify, analyse, and implement process improvements that enhance efficiency, reduce waste, that boost overall performance and protect our costs. This will involve collaborating with cross-functional teams on site, applying Lean, Six Sigma, and other improvement methodologies to drive sustainable change and foster a culture of continuous improvement.

If you’re passionate about problem-solving and delivering operational excellence, apply today and help us shape the future of our operations!

NB To apply for this position as part of the application process you will be required to upload an up-to-date copy of your CV. Shortlisted candidates will then be invited to an onsite assessment. The hours for this role are Monday to Friday however you will need to be flexible and adapt your shift (including weekends) dependant on the needs of the site and the project you are working on.

What you’ll do

Your key accountabilities will include

• Lead and support improvement initiatives using Lean, Six Sigma, and other CI tools
• Analyse operational data to identify trends, inefficiencies, and opportunities for improvement
• Coach and mentor managers and colleagues in the use of CI tools and Facilitate Kaizen events, root cause analyses, and process mapping workshops
• Actively Promote a culture of continuous improvement throughout the organization

Who you are

Your skills and experience will include

• Able to demonstrate strong analytical and problem-solving skills, with a proactive approach to driving change
• Experience in project management and cross-functional collaboration; Industrial Engineering background is a plus.
• Holds a Six Sigma greenbelt (or higher) or equivalent experience deploying LEAN tools and techniques
• Excellent communication skills and the ability to manage competing priorities independently or as part of a team.
• Proficiency in data analysis tools such as Excel, Power BI, or Minitab

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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