Job Description

Posting number: N-2026-57885

Department: Department of General Services

Division: GS Bur of Pubctns

Job classification: Administrative Officer 2

Posting type: NCS External

Categories: Administration, Planning and Development, Office and Administrative Support

Summary

The Continuous Improvement Specialist position with the Bureau of Publications offers an exciting chance to shape stronger and more efficient workflows. This role helps teams discover better ways to serve customers and build lasting improvements. It brings energy and purpose to everyday work by encouraging creative problem solving and collaboration. Apply today to help guide long-term progress and drive positive change.

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Examples of duties

This position leads efforts to improve processes, strengthen quality, and guide strategic planning across the Bureau. It supports teams by evaluating workflows, coordinating improvement projects, and helping staff use proven methods to achieve results. As a Continuous Improvement Specialist, you will perform the following duties:

• Program Leadership: Manage the bureau’s continuous improvement program and apply lean methods to strengthen operations
• Process Evaluation: Identify areas for improvement and recommend updates that support efficiency and cost savings
• Team Guidance: Lead workgroups that address process issues and help employees apply improvement strategies
• Project Tracking: Monitor progress, assess risks, and provide updates that support strong decision making
• Quality Oversight: Coordinate quality initiatives and review data to identify trends and corrective actions
• Policy Support: Review proposed procedures and provide direction to ensure documentation is accurate and compliant

Note: This position is considered essential. You will be required to report to work during emergencies and office closings.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must have at least one year of experience within the Printing Manufacturing Industry.
• You must have at least one year of experience leading process improvement initiatives within the Print Industry.
• You must have at least one year of experience developing and maintaining Quality Control standards within the Print Industry.
• You must have at least one year of experience with Data Analytic tools such as Microsoft Excel.
• You must have at least one year of experience facilitating and organizing workgroup sessions to resolve department level issues.
• You must have at least one year of experience in developing, implementing, and enforcing standard operating procedures.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.