Job Description

Inside the Role

We are seeking a structured, analytical, and execution-focused Continuous Improvement & AI Project Specialist to support DTFS North America transformation initiatives.

This role combines continuous improvement, project coordination, and AI enablement across end-to-end financial services processes, including Operations, Risk, Finance, IT and HR for all North America Markets.

The Specialist will drive structured project execution while identifying and implementing process optimization and AI-driven improvement opportunities that reduce operating costs, accelerate cycle times, enhance cash flow, and strengthen operational stability.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience   

 Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness  programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.   

What You Drive at DTFS

1. Continuous Improvement Execution

• Map and analyze end-to-end financial services processes to identify inefficiencies, bottlenecks, and automation opportunities.

• Apply Lean and structured problem-solving methodologies to reduce rework, manual effort, and cycle time.

• Support process harmonization across U.S., Canada, and Mexico to reduce complexity and improve scalability.

• Track and report KPIs aligned to COO priorities (e.g., cost per transaction, SLA adherence, productivity, portfolio metrics).

2. Project Management & Delivery

• Coordinate cross-functional transformation initiatives across Operations, Risk, Finance, IT and HR

• Develop project plans, timelines, risk logs, and status reports.

• Track deliverables and ensure initiatives remain on scope, on time, and aligned to measurable value targets.

• Support Operational Readiness for system implementations, workflow redesign, and AI deployment.

• Prepare structured executive-ready presentations and progress updates.

3. AI & Automation Enablement

• Identify operational processes that can be improved through AI-supported analytics, workflow automation, or predictive modeling.

• Partner with AI and IT teams to support AI use-case development

• Assist in building business cases for AI initiatives, linking operational improvements to financial impact.

• Monitor adoption and performance of AI-enabled solutions to ensure measurable value realization.

• Support change management efforts to ensure business readiness for AI-driven workflows.

Knowledge You Should Bring

• Bachelor’s Degree in Business, Finance, Operations, Industrial Engineering, Data Analytics, or related field.

• 5-7 years of relevant experience in Financial Services Operations, Project Management, Business Analysis, or Continuous Improvement.

• Experience supporting cross-functional initiatives in structured environments.

• Working knowledge of Lean or process optimization concepts.

• Basic understanding of AI, automation, or data analytics in business environments.

• Strong analytical skills with proficiency in Excel and PowerPoint.

• Experience tracking KPIs and translating data into actionable insights.

• Strong communication and stakeholder coordination skills.

• Ability to manage confidential financial and customer information appropriately.

Exceptional Candidates May Have

• Exposure to Financial Services processes and regulations

• Familiarity with workflow tools, reporting platforms, or AI-enabled systems.

• Experience working in cross-border environments (U.S., Canada, Mexico).

• PMP, Lean, or similar certification.

Success in Year 1 Looks Like

• Delivery of 2–3 cross-functional initiatives tied to measurable cost or cycle-time improvements.

• Implementation support of at least one AI-enabled operational use case.

• Demonstrated KPI improvement aligned with set performance metrics.

• Strong adoption and operational readiness across impacted business areas.

#LI-DTFSUSA  #LI-Hybrid 

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935