Job Description

We are seeking someone who has experience and a passion for all things product and operations with strong analytical abilities and a continuous improvement mindset. This role sits at the intersection of operations, product, and customer experience, leading high-impact initiatives and process improvements. The ideal candidate brings a strong blend of project management, operational expertise, and customer-centric thinking with track record of being successful with minimal guidance.

WHAT YOU’LL DO: Responsibilities

Project & Initiative Management

• Lead cross-functional projects from initiation through execution and post-launch evaluation
• Partner with stakeholders from the Product, Engineering, Sales, Implementation, and Client Experience teams to manage end-to-end rollout of new features and enhancements
• Manage dependencies, risks, and stakeholder expectations across multiple concurrent initiatives
• Support product release enablement plans for the customer-facing teams (e.g., Sales, Implementation, Client Experience)
• Ensure organizational readiness through coordinating training, documentation, and internal and external communications

Continuous Improvement & Operations

• Serve as the bridge between product teams and customer-facing teams to ensure alignment and feedback loops to improve customer experience
• Analyze workflows, systems, and processes to uncover inefficiencies and implement data-driven, sustainable solutions to support the business and customer-facing teams

• Presents findings, insights, and proposals in a clear and actionable manner

Records & Vendor Management

• Serve as the point of contact for maintaining and tracking vendor relationships and record management

Controls and Business Security:

• Serve as the point of contact and coordinator for the SOC 2 (System and Organization Controls 2) audit
• Coordinate all audit activities, including control walkthroughs and testing
• Serve as business liaison to the ADP SOC PMO ensuring quarterly tasks are completed in a timely manner
• Review controls regularly to determine if enhancements are necessary as technology, business processes and control owners change
• Serve as the Local Business Security Champion (LBSC) managing Business Security Incident (BSI) response and remediation activities for the product

TO SUCCEED IN THIS ROLE: Requirements

• 5+ years of relevant experience in operations, program/project management, or product management within a SaaS or technology environment
• Ability to influence stakeholders and communicate with clarity across different audiences
• Works independently, exercises sound judgment
• Experience supporting or partnering with customer-facing teams (e.g., Sales, Implementation, Client Experience)
• Excellent analytical, problem-solving, and communications skills

Key Competencies:

• Strategic thinking with strong execution skills
• Operational rigor and attention to detail
• Interest in product and understanding how it operates
• Ability to influence without authority across cross-functional teams
• Customer-first mindset
• Adaptability in a fast-paced, evolving environment

Qualifications

Bonus points for these: Preferred Qualification:

• Project Management Professional (PMP) certification