At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Create and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.
Identify Opportunities. Eliminate Inefficiencies. Reinvent How Stores Operate.
A rare opportunity to join a high performing store operations transformation team, with the mandate to reinvent how our stores operate. Our mission is clear: enable store team members to spend less time on operational tasks and more time servicing customers across our network of 175+ stores. The team is responsible for driving a step-change in store productivity by leveraging digitisation, artificial intelligence and advanced analytics at the core.
You will bring deep operational excellence expertise across Lean, Kaizen and process optimisation to transform E2E store processes, embed continuous improvement practices and drive sustainable productivity outcomes across the store network – partnering closely with store teams, central operation, technology, data and AI teams in a squad model.
We're looking for someone who thrives in a fast-paced environment, is highly motivated by delivering tangible business outcomes, and embraces a progress over perfection mindset. Success in this role will require strong strategic thinking, exceptional stakeholder engagement and influencing skills, and the ability to challenge established ways of working to drive meaningful change.
As the Operational Excellence Specialist, you will:
This role based at our Chadstone Support Office in Melbourne lots of time spent in our stores.
You’re a curious, commercially minded and passionate about challenging the status quo and driving meaningful change. You'll be energised by solving complex business problems, partnering with stakeholders at all levels, and delivering practical solutions that improve the way our store teams work. Combining Operational Excellence expertise with Lean practices, you'll thrive in a fast-paced environment where innovation, collaboration, and measurable results are valued. In addition, you will have:
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Since opening our doors in Richmond, Victoria, in 1994, Officeworks has been passionate about helping make bigger things happen.
Our products support Australian households and businesses to work, learn, create and connect. From technology, stationery and furniture to art supplies, learning and development resources and services like Print & Create and on-site tech support with Geeks2U.
Customers know and trust us for our commitment to everyday low prices, widest range and great service, no matter how they choose to shop.
People and the planet are at the heart of what we do. We recognise we have an important role to play in the lives of our team members, and in the local communities where we live and work.
Officeworks Social Media Community Standards
Our social media pages are a safe and respectful place that are accessed by people of all ages and backgrounds, so please use appropriate language and behave in a polite manner. We’ll remove comments and posts that include:
• Discrimination including by reference to race, ethnicity, nationality, gender, age, sexual preference, religion, disability, mental illness or political belief
• Defamation
• Illegal activity or references to illegal activity
• Personally identifiable information
• Insults or personal attacks
• Spam, advertisements, polls or petitions of any kind
• Links to third-party websites
• Nudity or other sexually explicit or suggestive content
• Obscene or inappropriate language
• Repetitive, copied and pasted, or duplicated content from single or multiple users
• Personal information including, but not limited to, e-mail addresses, telephone numbers, mailing addresses, or identification numbers
• Our team member’s privacy is important to us, therefore any posts that reference a team member’s identity in a negative manner will be removed
• A violation of a social media platform’s terms and conditions
If you seriously breach our community standards, we may block you from posting on our page.
