Posting number: 2026-143
Department: Dept. of Revenue
Division: Executive
Job classification: MANAGEMENT ANALYST 5
Posting type: Open & Promotional
Categories: IT and Computers, Planning and Development, Management, Miscellaneous, Organizational Development, Tax Administration, Research, Statistics/Mathematics, Technical Education, Program Management
Join Us as a Continuous Improvement Lead
Are you passionate about driving meaningful change and fostering a culture of improvement? The Washington State Department of Revenue is seeking a visionary and passionate change agent to join our Office of Efficiency and Accountability as a Continuous Improvement Lead. This is a unique opportunity to shape agency-wide initiatives, empower teams, and make a lasting impact for the citizens of Washington.
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Candidate screening will begin as early as August 4, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.
Reporting to the Efficiency Program Manager, you will:
What We’re Looking For
We seek a change management professional with:
The required qualifications are key competencies that you can successfully demonstrate through any combination of experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies listed below:
Process Improvement: Demonstrated ability to lead and facilitate process improvement initiatives by applying continuous improvement methodologies (such as Lean or Six Sigma), problem-solving techniques, and project management practices. This ability has been gained through progressive experience identifying inefficiencies and achieving measurable service or operational improvements.
Leading and Supporting Change: Proven ability to lead and support organizational and process change by guiding teams and individuals with clarity and adaptability, fostering understanding and commitment, addressing concerns, and enabling employees to successfully adopt and sustain new ways of working.
Using Data to Inform Decisions: Progressive experience using data and performance measures to inform decisions, apply analytical tools and methods to identify trends, evaluate outcomes, measures effectiveness of improvement efforts, and provide evidence-based recommendations that support continuous improvement and organizational goals.
Coaching, Developing, and Empowering Others: Demonstrated ability to coach, develop, and empower others, shown through experience providing guidance, sharing knowledge, supporting problem-solving efforts, and teaching improvement methodologies to build employee capabilities and strengthen both individual and organizational performance.
Lean Six Sigma Green Belt certification, or the demonstrated ability to complete Green Belt certification within trial service period, supported by prior experience applying Lean principles, improvement tools, or structured problem-solving methodologies in organizational settings.
Proficient knowledge and demonstrated ability to use Microsoft Office Suite including Word, Excel, PowerPoint, Visio, Outlook, and SharePoint acquired through progressive experience preparing reports, analyzing data, developing presentations, documenting processes, or collaborating in a digital environment.
Preferred qualifications include:
Four years of continuous improvement experience including experience leading or facilitating projects/process improvements in a complex organization.
Two years’ experience coaching and training employees at a variety of skill levels on efficiency, process improvement, or change management topics.
Three (3) years of professional experience in at least two of the following areas:
Conducting research and analysis
Interpreting and analyzing policies, laws, rules, and regulations
Performing business process analysis and developing business requirements
Leading or facilitating business projects
Managing business operations
Developing business policies and procedures
OR
Bachelor's degree in Organizational Development, Human Resources, Business Administration, Public Administration, or a related field, AND
Three (3) years of professional experience in at least two of the following areas:
Conducting research and analysis
Interpreting and analyzing policies, laws, rules, and regulations
Performing business process analysis and developing business requirements
Leading or facilitating business projects
Managing business operations
Developing business policies and procedures
Relevant work experience in the above areas may substitute year for year for education
To apply:
* Note- Failure to attach requested documentation may result in removal from the competitive process.
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
