Job Description

Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen’s fast growing Global Shared Service Centre is looking for a Continuous Improvement Lead.

Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean petroleum, gases, vegetable oils, biofuels and oleochemicals. We also focus on opportunities in aquaculture & LNG. Stolt-Nielsen plays an essential part in the global supply chain and every one of our people contributes to our success.

What you will be doing:

The Continuous Improvement Lead is responsible for leading a multi-functional team composed of CI, Training, QA, and Transition specialists, ensuring alignment across all programs. In this role, the GSSC CI Lead is expected to closely work together with the functional teams and to ensure consistent stakeholder engagement, communication, and alignment with GSSC leadership and business partners.

This role serves as the overall champion for all continuous improvement initiatives and acts as the central point of contact for CI strategy across GSSC, with the flexibility to take on regional CI lead responsibilities as needed.

As portfolio manager, the GSSC CI Lead is expected to be the subject matter expert on quality, process improvement, and knowledge management.

Key Responsibilities

1. Continuous Improvement

• Set the strategic direction, governance model, and portfolio framework for Continuous Improvement across the GSSC.

• Provide oversight and direction to CI bucket leader (CI Sr. Specialist) in driving productivity and improvement initiatives across towers.

• Champion CI capability building and driving academy certification projects

• Act as the primary liaison between the GSSC, the SNL CI function, and senior leadership on CI strategy, priorities, and results.

• Will be required to take up regional CI lead responsibilities as needed

2. Quality Assurance

• Provide strategic direction and oversight to the QA Manager in establishing and maintaining the GSSC Quality Assurance framework.

• Ensure effective governance of Service Level Agreements (SLAs)

• Oversee quality performance, risk identification, and escalation management for critical or systemic issues.

• Ensure QA insights are translated into actionable improvements in collaboration with CI and Operations.

3. Knowledge Management

• Define the knowledge management and learning strategy for the GSSC, ensuring alignment with business priorities and capability needs.

• Oversee the effective management of the Learning & Development budget and ensure optimal utilization.

• Ensure critical knowledge is identified, documented, and retained, with structured safeguards during transitions and employee movement.

• Drive workforce capability development, including succession planning, resource continuity, and BCP-related readiness.

4. Transitions

• Provide strategic oversight to the Transition Manager in executing and continuously improving the GSSC transition and migration framework.

5. Oversee strategic projects, initiatives, and other ad-hoc activities that may be assigned from time to time.

Qualifications

• Bachelor's Degree in Business or Engineering

• MBA a plus

• Must be at least Six Sigma Green Belt, Black Belt preferred.

• PMP/Prince 2 Certified

• 10 years combined experience in process delivery, process excellence, continuous improvement and L&D

• Proven track record in implementing continuous improvement projects.

• Experience in process migrations required

• At least 8 years of managing people of which 5 years gained from SSC or BPO

• Proven business process management and project management skills

• Experience in process mapping and analysis, project management

• Excellent communication and presentation skills

What we offer

• You will be part of an international organization with opportunities for personal growth.

• Competitive pay, perks and benefits package.

• Hybrid work set-up.

How to apply

• Submit your application online. Don't forget to attach an updated copy of your CV.

• We will invite you for initial assessment if you qualify for the role. The Predictive Index test is part of the application process.

• After the initial assessment, there will be a final interview with the Hiring Manager/s.

Got questions about the process? Contact Katrinka Bañez (k.banez@stolt.com).

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

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