Job Description

The Continuous Improvement Analyst – Transaction Processing is responsible for identifying, evaluating, and implementing process improvements across transaction processing operations. This role partners closely with business lines, technology teams, and operations leaders to drive efficiency, reduce risk, and enhance customer experience.

The ideal candidate brings strong operational knowledge of transaction processing (ACH, checks, payments, etc.) and a proven ability to analyze workflows, automate processes, and deliver measurable improvements.

Primary responsibilities include

• Process Improvement & Optimization

Identify process inefficiencies, control gaps, and automation opportunities across Transaction Processing

Lead end-to-end continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, root cause analysis)

Conduct process mapping, workflow analysis, and time studies to improve productivity and reduce cycle times

Partner with teams to design and implement scalable, sustainable solutions

Qualifications, Education, Certifications and/or Other Professional Credentials

Required
• 3–5+ years of experience in banking operations, preferably in Transaction Processing
• Strong understanding of payment types (ACH, check processing, returns, exceptions, etc.)
• Proven experience in process improvement or analysis
• Strong analytical and problem-solving skills
• Advanced Excel skills (preferred: VBA, automation experience) and experience using JIRA
• Ability to operate in a fast-paced, SLA-driven environment
• Strong communication and stakeholder management skills
Preferred
• Experience with continuous improvement frameworks (Lean, Six Sigma, Agile)
• Knowledge of regulatory/compliance requirements in banking operations
• Prior experience supporting production support/testing environments

Hours & Work Schedule

• Hours per Week: 40 Hours

• Work Schedule: 8:30am-5:00pm Monday-Friday, 4 days in office at our Riverside, RI office and 1 day from home

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.