Job Description

Management Level

H

Title: Continuous Improvement Analyst – PPE

Team: Retirement Solutions

Reports to: Team Leader

Job location: Equiniti Solutions (Bangalore)

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

We have an extraordinary opportunity for Continuous Improvement Specialists to join our Retirement Solution & Customer Resolutions Operation.

The CI Analyst supports the organisation in advancing operational excellence and delivering strategic goals through the identification of opportunities for improvement and efficiency. You will assess the current business process and ways of working, mapping the flow, including inputs and outputs, and recommend ways to improve efficiency, increase quality and reduce cost. You will introduce metrics to monitor the new processes to ensure they deliver the intended efficiencies.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Working with operational delivery teams, project managers, contractors, development teams and other project stakeholders to deliver effect improvements within the operation

• Manage key stakeholders to gain their trust and buy-in to the continuous improvement strategies, from inception through to implementation

• Bringing experience to lead the questioning of existing business processes to identify pain points and use best practice thinking and methodologies to land effective positive change

• Shaping and driving delivery through effective problem solving and practical application of Lean

• Carrying out root cause analysis and identify trends to make recommendations to improve the end-to-end customer experience

• Identifying and escalating risks, dependencies and issues that could threaten delivery

• Supporting the review and sign-off of deliverables and documentation

• Providing reports to be shared with the client on the Continuous Improvement activities being undertaken with a glide path to delivery and the efficiency savings generated

• Create a positive attitude and questioning culture within the organisation to facilitate acceptance of change and new business processes.

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

Skills, qualifications, knowledge and mobility:

The successful candidate will demonstrate the following experience, skills and behaviours and able to fulfil the mobility requirements of the role:

• Continuous Improvement accreditation/qualifications such as a Lean Six Sigma Green Belt with ability to identify root cause(s) and continuous improvement initiatives using Root Cause Analysis (RCA) tools such as Fishbone, 5 Whys, SIPOC etc.

• Strong data analytical skills and competence in the use of excel to analyse large data sets and present data graphically. Able to articulate quantifiable benefits, calculating time and cost savings.

• Stakeholder management skills Experience of successful influence and engagement influence with a proven ability to engage people to work with you yet able to challenge supportively, creating an impact through the lifecycle of CI projects.

• Excellent reporting skills, with the ability to present data and findings in a clear and concise format.

• Ability to train, coach and lead: Planning and organising

• Excellent written, verbal communication and presentation skills: Attention to details

• The ability to investigate and interpret business / customer requirements in order to support project requirements and scoping documentation.

• Effective time management skills with proven ability to manage multiple tasks effectively.

What We Offer

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives

• Business related certification expense reimbursement

• Comprehensive Medical Assurance coverage for dependents & Parents

• Cab transport for staff working in UK & US shift

• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.