At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
We are looking for a highly skilled WFM analyst who brings together expertise in Workforce Management (WFM) KPIs, SQL database management.
- Prepare different kind of reports using SQL Genesys, Salesforce and other WFM tools.
- Ensure accurate and timely availability of WFM KPIs like Abandon Rate, Service Level, ASA, Occupancy, Shrinkage, etc.
- Partner with WFM teams to enhance forecasting, scheduling, and intraday management capabilities with better data visibility.
- Automate reporting and build data models to enable dashboards and predictive analytics.
- Ensure data accuracy, validation, and performance tuning of pipelines.
- Collaborate with cross-functional teams including IT, WFM, Sales Support, Training and Operations.
- 4+ years of experience in Workforce Management or Contact Center analytics.
- Proficiency in SQL knowledge and prepare different reports.
- Familiarity with contact center metrics.
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.
