Melbourne, Victoria | CBD Head Office
Permanent Full Time | Hybrid Working
Competitive Salary | Attractive Discounts on RACV Products
Great things start here
Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.
As a Continuous Improvement Analyst, you'll play a key role in shaping how RACV operates behind the scenes, driving business process and system improvements from idea through to implementation. This role offers great exposure to the CFO division, providing a unique opportunity to deepen your understanding of RACV's financial operations.
A snapshot of what you'll be doing
Act as a Billing subject matter expert across projects and initiatives where billing processes are impacted across the business.
Support business case development and risk assessments, providing clear recommendations that enable efficient, sustainable outcomes.
Identify and drive process improvement opportunities, translating them into clear functional and business requirements and tracking the impacts of system and process changes
Partner with stakeholders across initiatives to capture requirements, support change readiness, and contribute to training and adoption activities
Support the triage and resolution of billing-related system issues, working closely with business and technical teams
What you’ll need to be successful
Tertiary qualification in Business/Commerce, IT or related discipline
Continuous Improvement Analyst certification
2 years’ experience managing or participating in projects involving a multiplicity of stakeholders
Experience in writing business and system process change requirements and mapping
Strong interpersonal, relationship building and networking ability
Well developed writing and numerical analysis skills
Time management and prioritisation abilities
There’s so much on offer when you join RACV
A flexible, informal work environment that supports balance between work and home
Generous discounts on home and car insurance policies and RACV roadside care
RACV Club membership and great discounts across RACV resorts
Monthly-updated discounts from a wide range of corporate partners
Our difference
At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
