Job Description

About Us

At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca

The Contents Lead will report to the Contents Manager and will be under the supervision and training of the Contents Supervisor. This position focuses on the organization, safety, and efficiency of the job site, leading the job from beginning to end. Using their experience, a Contents Lead also uses great people skills to direct other technicians in completing required tasks. Lastly, a Contents Lead reports to their listed Supervisor on the following: complex problems, feedback on staff performance, constructive suggestions, and updates on site progress.

Responsibilities

• Complete relevant courses such as the FSRT, WRT, Trauma, CPT, HCT, and First Aid Level 1
• Attend and collaborate on ideas during bi-weekly meetings
• Provide the Contents Supervisor/Manager with feedback and other relevant information about the team or what is happening in the field
• Assist team members through on-the-job training
• Provide feedback regarding the on-site performance of team members to the Contents Supervisor
• Perform, delegate, and manage all necessary tasks for the job sites
• Ensure a high standard for quality of work is routinely being met.
• Communicate with sub-trades, vendors, and technicians in a professional manner
• Plan for labor needs with dispatch or ask the manager for assistance
• Provide the Contents Supervisor feedback that will assist in the development of systems and procedures to improve the departmental efficiency
• Ensure information from the job reaches the right audience
• Excel at all aspects of Restorify (picture taking, DARs, notes, etc.)
• Be competent with Encircle
• Maintain the safety of workers and contents on job sites
• Follow deadlines and complete jobs in a timely fashion
• Accountable for the success of job completion assigned to you

Requirements

• 2 – 5 years of experience in the Restoration industry is preferred
• Exposure to Contents Department is preferred
• Capable of lifting, pushing and pulling a minimum of 30 lbs.
• Class 5 driver’s license
• Excellent verbal and written communication skills
• Strong interpersonal skills including conflict resolution abilities
• Great time management and organizational abilities
• Ability to work well under pressure
• Ability to problem solve
• Ability to motivate, encourage and build teams
• Demonstrate support for innovation, and departmental change
• Possess leadership qualities and willing to further develop leadership competencies
• Participate in the On-Call rotation
• Demonstrate the sharing of the core values of the company and Contents Department

Benefits

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• 24/7 On-site Gym.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counselors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

Salary: $26.00 - $28.00 per hour (based on experience)

Culture

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.