Benefits:
SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!
Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"
When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.
This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.
Why Join SERVPRO of West St. Joseph County?
- Competitive compensation
- Strong benefits
- Career growth & advancement
- Professional development & certifications
- A stable, growing company with a mission that matters
What You’ll Lead & Own (Core Responsibilities)
Contents Operations & Project Management
- Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling
- Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking
- Manage project scope and estimates using SERVPRO systems and carrier guidelines
- Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
- Monitor cycle time, quality standards, and operational efficiency from start to finish
- Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items
Leadership & Team Management
- Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
- Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
- Conduct quality checks and audit inventory accuracy
- Address performance issues with coaching, feedback, and corrective action
- Participate in recruiting, hiring, onboarding, and development of contents team members
Customer Experience & Communication
- Serve as the primary point of contact for customers regarding contents services
- Set clear expectations and provide professional, proactive, and compassionate communication
- Ensure customers feel confident their belongings are protected, respected, and properly restored
- Manage customer satisfaction and online review performance
Financial & KPI Accountability
- Track contents job profitability
- Monitor pack-out to pack-back cycle time
- Maintain inventory accuracy rate
- Reduce damage/rework incidents
- Control production efficiency and labor cost
- Support customer satisfaction and service quality
Assets, Equipment & Warehouse Oversight
- Manage contents equipment, vehicles, supplies, and warehouse organization
- Ensure proper storage, labeling, and protection of customer property
- Control production expenses and minimize loss or damage risks
- Maintain clean, organized job sites and storage areas
What We’re Looking For (Qualifications)
Required
- Valid driver’s license
- High school diploma or GED
- 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
- Ability to lift 50 lbs regularly (100 lbs with assistance)
- Ability to work in physical environments (attics, ladders, tight spaces)
Strongly Preferred
- Experience in contents restoration, moving, warehousing, or inventory management
- Knowledge of pack-outs, contents cleaning, and storage processes
- IICRC Certification (or willingness to obtain)
- Strong organizational skills and high attention to detail
- Confidence leading teams in a fast-moving, deadline-driven environment
The Kind of Leader Who Thrives Here
- Takes ownership and accountability for results
- Holds people to high standards while supporting their growth
- Stays organized under pressure
- Balances operational discipline with empathy for customers
- Cares about quality, speed, profitability, and team morale
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Our vision at Servpro Industries, LLC is to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 2,000 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.
As a valued Servpro Industries, LLC employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment for its employees. The top qualified candidate will receive an attractive salary and competitive benefits.
Do you love a challenge? Are you motivated to help people succeed? Do you have a dream? Do you want to form relationships with quality people? Do you just love the color green? Servpro Industries, LLC may just be for you.
Servpro Industries, LLC is an Equal Opportunity Employer M/F/D/V.
