Job Description

Make a Difference When It Matters Most

Paul Davis Restoration is looking for a Contents Manager to lead our contents team and help customers recover their belongings after fire, water, smoke, and other property damage. The Contents Manager plays a key role in making sure contents projects are organized, completed accurately, and handled with care. This position combines team leadership, customer service, project coordination, inventory management, and hands-on contents restoration.

What You’ll Do

• Lead, train, and manage the Contents team to ensure projects are completed efficiently and professionally
• Oversee the packing, inventory, cleaning, processing, storage, and return of customers’ personal belongings
• Coordinate contents projects from initial pack-out through final delivery and completion
• Communicate with customers throughout the contents restoration process and provide excellent customer service
• Maintain accurate documentation, inventories, photographs, and project records
• Ensure contents are properly labeled, tracked, stored, cleaned, and returned to the correct customer
• Inspect completed work to ensure quality and accuracy
• Coordinate with Project Managers, Mitigation, Reconstruction, and other departments to keep projects moving
• Help schedule employees and manage daily workload based on project needs
• Monitor job progress, productivity, and project timelines
• Assist with estimating, documentation, and project-related administrative tasks
• Handle customer concerns professionally and work toward effective solutions
• Ensure employees follow company policies, safety procedures, and Paul Davis standards
• Participate in pack-outs, cleaning, manipulation, and other hands-on contents work when needed
• Maintain a clean, organized, and safe contents facility
• Help develop and maintain efficient systems for inventory, storage, and contents processing

What We’re Looking For

The ideal candidate is an organized, dependable leader who can manage multiple projects while maintaining a high level of attention to detail.

We’re looking for someone who:

• Has previous leadership, management, restoration, warehouse, contents, or related experience
• Is highly organized and detail-oriented
• Has excellent communication and customer service skills
• Can confidently lead and hold team members accountable
• Can prioritize competing projects and deadlines
• Is comfortable working in a fast-paced, changing environment
• Has strong computer and documentation skills
• Can work independently while also being a team player
• Takes pride in doing quality work and taking care of customers
• Is willing to get hands-on and help the team when needed
• Can safely lift, carry, move, and handle household contents
• Has a valid driver's license

Restoration or contents experience is preferred, but we are willing to train the right candidate who has strong leadership, organizational, and customer service skills.

Compensation & Benefits

• Competitive pay based on experience
• Health, vision, dental, accident, life, and other supplemental insurances
• Paid time off
• Paid holidays
• 401(k)
• Training and development opportunities

If you are an organized leader who enjoys helping people, solving problems, and getting things done, we’d love to hear from you!