Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Content Solutions Analyst role is to assist in the design, development, and optimization of high-impact knowledge assets within our Knowledge Management team. In this role, you will drive content excellence across multiple channels, ensuring that our internal, partner, and customer audiences have access to clear, accurate, and actionable information.

You will implement best practices for content creation, and governance. This position requires a blend of writing expertise, technical understanding, and the ability to leverage analytics and AI-driven insights to advance content performance and usability.

What You’ll Get to Do

• Content Strategy
◦ Work on end-to-end content development initiatives, ensuring alignment with organizational goals, brand voice, and user experience standards.
◦ Partner with Product, Services, and Learning teams to identify content gaps and align knowledge assets with product release cycles.
◦ Enforce content governance frameworks, including taxonomy, metadata standards, and structured authoring practices.
• Content Development & Optimization
◦ Develop and maintain high-quality knowledge content across multiple platforms (knowledge bases, online help, internal portals, and AI-assist tools).
◦ Ensure consistency, clarity, and accessibility through application of style guides, templates, and usability principles.
◦ Integrate data-driven insights (search trends, feedback loops, analytics) to continuously improve content discoverability and engagement.
◦ Utilize AI tools for content enrichment, automated tagging, and predictive maintenance recommendations.
• Collaboration
◦ Collaborate with Subject Matter Experts (SMEs) to translate complex concepts into user-friendly, accurate documentation.
◦ Ensure global content readiness.
◦ Champion knowledge-sharing culture

Skills and Experience We Value

• Education: Bachelor’s degree in Technical Communications, English, Information Design, or related field.
• Experience: Minimum 1 year in content development, content solutioning, knowledge management, or technical writing, ideally within SaaS or enterprise software environments.
• Experience with content management systems (CMS), version control, and structured authoring tools (e.g., MadCap Flare, Paligo, ServiceNow knowledge).
• Experience leveraging AI tools and analytics to optimize content quality, relevance, and discoverability.
• Understanding of SEO principles, taxonomy design, and metadata-driven content architectures.
• Proficiency with Smartsheet (or equivalent workflow management tools) for tracking and reporting.
• Exceptional writing, editing, and communication skills with meticulous attention to detail.
• Demonstrated ability to manage multiple priorities in an agile, fast-paced environment.
• Knowledge of Dayforce or similar HCM platforms is highly desirable.
• Experience working in North America time zone a benefit.
• Experience working with North American companies a benefit.

What Would Make You Really Stand Out

• Collaborative thinker: Fosters partnerships across teams and disciplines.
• Innovation: A passion for innovation and continuous learning in content technology, AI, and user experience.
• Quality Orientation: Delivers content that meets high standards for accuracy and usability.
• Adaptability: Thrives in a fast-paced, evolving environment with shifting priorities.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process