Job Description

About the team

The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

- Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency

- Monitoring quality performance and compliance against project-specific KPIs

- Identifying trends, risks, and potential gaps in processes or guidelines

- Providing structured feedback and improvement recommendations to the Central Project Team

- Supporting continual optimization of workflows, tools, and evaluation methodologies

- Improve Model performance of AI models

Key Responsibilities

- Interpret regulations, community standards, and platform policies, converting them into actionable guidelines. Build a case database to ensure consistent judgments across different scenarios.

- Monitor the content ecosystem of user-generated content (UGC) and producer-generated content (PGC), proactively identifying explicit and implicit content risks, as well as borderline content risks, and extracting risk characteristics.

- Handle emergent content safety risk events, quickly defining the issues and prioritizing actions, promoting cross-department collaboration to complete the resolution loop and optimize the review process.

- Produce risk assessment reports to provide decision support for optimizing platform rules and review strategies.

- Proficient in using content review tools, public opinion monitoring systems, and data analysis tools, collaborating with operations, safety product, and other teams to implement risk prevention strategies.