WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB:
Want to make your career a force for good? The American Red Cross is seeking a Content Operations Manager to manage the day-to-day publishing, optimization and flow of content across national American Red Cross communications channels. This is a hands-on content management role that works across multiple publishing and digital asset management systems to ensure content is optimized for audiences, easy to discover, and efficiently shared across teams and platforms. Responsibilities include publishing and optimizing content on RedCross.org, providing operational support to the national photo and video teams, coordinating content during major disaster operations, and identifying opportunities to repurpose and distribute content across channels. This role will be part of the national Content & Channel Strategy Team.
Ideal candidate: We seek candidates with a background in content creation, optimization and management. The ideal candidate has a strong editorial eye and can recognize compelling, high-quality content and opportunities to make it more effective. They should understand what makes content effective across digital channels and be able to optimize content for audience interests, SEO and emerging AI-driven discovery. They are also highly organized, can build and manage clear workflows, and enjoy working and communicating across teams. Because this role works across multiple content management and digital asset management (DAM) systems, experience with CMS or DAM platforms and/or managing a digital asset library is needed. Candidates should be comfortable learning new software, tools and workflows quickly.
Location: This is a virtual position from anywhere in the U.S. working East Coast hours.
Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.
Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Certification cannot be substituted).
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Each day, thousands of people – people just like you – provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world.
We roll up our sleeves and donate time, money and blood. We learn or teach life-saving skills so our communities can be better prepared when the need arises. We do this every day because the Red Cross is needed - every day.
